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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So helpful and not judgemental in any way.

So helpful and not judgemental in any way. Reviewed on: 6th May 2026

Very helpful and caring team.

Very helpful and caring team. Always there to help Reviewed on: 6th May 2026

In Debt? The change is one Step away.

I had reached a point where my interest on credit card debt was so high that I couldn't work my way out of the situation, so at best I was only covering interest. I even had reached a point where I was failing to pay the minimum monthly payments. I had been in this situation for many years so my only regret is that I didn't know about Stepchange earlier. I could have recovered so much quicker but at least better late than never applied. It was the biggest weight off my shoulders I could ever have asked for. The help was amazing and the emotional and moral support priceless. Don't drown in silence because Stepchange are there to throw you a lifebelt and pull you to shore. You are not alone with debt problems. Stepchange will guide you through your darkest days and the light at the end of the tunnel will soon be visible. Reviewed on: 6th May 2026

StepChange have, many times, made a very stressful p...

StepChange have, many times, made a very stressful period of my life bearable. They are always available to speak with and are there to advise on the best course of action for me to become debt free as soon as is manageable. The fact that they are a charity is amazing to me. Not unlike the RNLI or the Air Ambulances I really feel these charity run organisations should be supported better by the Government. You may feel that comparing a debt management organisation to emergency services is hyperbolic, but I do think StepChange saves lives. Reviewed on: 6th May 2026

Don’t hesitate

Excellent advice and help , takes the weight off your shoulders, cannot recommend highly enough Reviewed on: 6th May 2026

Very helpful took charge of my payments to the credi...

Very helpful took charge of my payments to the creditors advised me well and generally very helpful and professional Reviewed on: 6th May 2026

Very helpful, guided very well and they will listen...

Very helpful, guided very well and they will listen to what you are going through ,thank you Reviewed on: 6th May 2026

Contented

Right from the beginning, I was treated with the utmost respect, and put on the right path to putting my finances in order. Life is now content, and under control. Reviewed on: 6th May 2026

Very friendly team have a good listening skills

Very friendly team have a good listening skills Reviewed on: 6th May 2026

Easy to contact, very professional and helpful

Easy to contact, very professional and helpful Reviewed on: 6th May 2026

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