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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

If you are in any financial trouble it's not the en...

If you are in any financial trouble it's not the end of the world give step change a call they are easy to talk to they don't judge you but they will help you get your money situation and life back on track Reviewed on: 23rd May 2025

helped me to sort out my problem

helped me to sort out my problem Reviewed on: 23rd May 2025

Peace from creditors.

Just so happy knowing that we are in a place where one day we will be Debt free. The organisation have taken all the pressure from us. The current health situation of my Partner and I, prevent control due to our levels of stress. Thank you for everything you do StepChange. Reviewed on: 23rd May 2025

StepChange take a step towards a positive change

I have been with StepChange for almost 5 years now. They have been very supportive and doing excellent work in guiding me through my troubled and challenging times. Reviewed on: 23rd May 2025

Kind and understanding customer service staff.

Kind and understanding customer service staff. Very knowledgeable Reviewed on: 23rd May 2025

The best organisation of the 21st century

Really am so glad stepchange do what they do, they listen, they problem solve and they are totally on it in terms of best practice and advice Reviewed on: 23rd May 2025

Fantastic staff, so helpful and give fantastic advice.

Fantastic staff, so helpful and give fantastic advice. It really set my mind at ease when I was extremely worried about my debt. Reviewed on: 23rd May 2025

Excellent company!

Excellent company! Helped to go out from a hard situation; Reviewed on: 23rd May 2025

Step Change are nothing short of excellent

Have been with Step Change for a time, always found them to be supportive, non judgemental and easy to talk to. Would highly recommend the to anyone in financial debt and facing problems. They have helped me enormously Reviewed on: 23rd May 2025

Don’t put it off better sooner than later

Kept putting it off but felt so relieved when I plucked up the courage. I felt stupid and embarrassed but they didn’t judge me a great relief Reviewed on: 23rd May 2025

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