Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Another problem is solved by Step change

A little more can be significant looking back on error and the recommendation of a family friend to Step change their problems are solved. Reviewed on: 6th May 2026

Stress Relief!

They really have taken the stress of debt away, and any time I have had to interact with them in the last few years they have been polite, professional and effective. Reviewed on: 6th May 2026

They just took a stressful moment and turned it in t...

They just took a stressful moment and turned it in to a positive. No one wants to be in debt but sometimes it sneaks up on you and it’s a panic but StepChange as there name suggests… Step in and Change your life. Thank you Reviewed on: 6th May 2026

I was suicidal after being scammed by an online frau...

I was suicidal after being scammed by an online fraud guess you can call it a romance scam. it left me broken with now PTSD Reviewed on: 6th May 2026

I have a very good stay.

I have a very good stay. Most of the time they treat me very well, and they understand my problems clearly. Thank you Reviewed on: 6th May 2026

Thank you Step Change! For your positive action.

I have been with Step change for around 10 years or more now and they have stepped me gently through the debt management process thru to where I am one year to go to being debt free. It was very stressful getting everything set up at first but Step Change took all the stress out of it in setting me up on a debt management plan where I could pay back all my debts equally whilst also making me see the reality of my situation. I couldn’t have done this without them. They were there for me when I didn’t have a clue as to how about setting up the repayment process. Reviewed on: 6th May 2026

Peace of mind

Since I first rung Step Change up they are 100% reliable. They give you as much advice as possible. Their first thoughts is the Customer every member of staff that I’ve ever been in contact with has the same attitude incredibly friendly helpful reliable and very knowledgeable. I do not know what I would’ve done without them. What a fantastic team and a fantastic company. Please do trust them. Reviewed on: 6th May 2026

A great experience with ’Stepchange’.

We have had great experiences with’Stepchange’, they have helped us immensely with our finances and we believe making our lives much less stressful, thank you Stepchange. Best wishes, Mark & Patricia Robinson. Reviewed on: 6th May 2026

Great company with customer care

After losing my husband my bank advised me to seek help from Stepchange. They talked me through my financial situation and I have never looked back. Total peace of mind. What would I have done without them. Probably sunk into depression... Reviewed on: 6th May 2026

Stepchange is the very best organisation in the coun...

Stepchange is the very best organisation in the country. They are kind, superb communicators, and make you feel relaxed when all around you seems to be fallin apart. They are simply brilliant. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub