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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Helped ever step of the way taken a lot stress off m...

Helped ever step of the way taken a lot stress off my day today life Reviewed on: 7th June 2025

Many Many Many Thanks!!

Contacting Step Change changed my life which otherwise was getting more stressful. Not only I received guidance and help, but it was received in very caring manner, every representative I spoke to was very knowledgable and very friendly. I can't rate them high enough, extremely grateful!! Reviewed on: 7th June 2025

Living abroad I have generally received a quick resp...

Living abroad I have generally received a quick response. Reviewed on: 7th June 2025

Great company,

Great company, managed to get everything sorted for me Reviewed on: 7th June 2025

If it wasn't for the help i got from Stepchange, I'd...

If it wasn't for the help i got from Stepchange, I'd probably be dead. I am deadly serious. For anybody who has money problems, and there must be millions out there, Stepchange is a life saver. Reviewed on: 7th June 2025

Understanding

Very understanding and listen to everything they put your mind a rest Reviewed on: 7th June 2025

Good support very helpfull nice people on phone can'...

Good support very helpfull nice people on phone can't do enough for you Reviewed on: 7th June 2025

A Saviour...

Fantastic help in your hour of need to give you peace of mind Reviewed on: 7th June 2025

Paying back my debt is much more manageable

After burying my head in the sand I finally came to the realisation that I needed help. I completed the online application with ease, the outcome was brilliant. Much more manageable payments so I’m now able to live my life and have money spare to enjoy family time. The customer service via telephone are also great, I reached out as a had a question and they answered and reassured me. Reviewed on: 7th June 2025

Helped me out of a black hole.

Helped me out when I was struggling to cope with my debts. I can now sleep at night and feel like I am in control and able to breathe. They made me see that there is hope and I can deal with my debt in an affordable way. Reviewed on: 7th June 2025

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