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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great Company I was struggling with debt through ill...

Great Company I was struggling with debt through ill health stepchange helped me so much im now stress free and back Reviewed on: 6th May 2026

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Very supportive

I was so worried about my debts but stepchange have supported me every step of the way and I am very nearly debt free!. I can’t thank or praise them enough. Reviewed on: 6th May 2026

Don’t know what I would have done with you

Don’t know what I would have done with you Reviewed on: 6th May 2026

The best advice and support given

The best advice and support given Reviewed on: 6th May 2026

So friendly and any advice you need thay will help w...

So friendly and any advice you need thay will help with Reviewed on: 6th May 2026

They always assist but keep you on track too

They always assist but keep you on track too Reviewed on: 6th May 2026

Superb advice & help - took a weight off my...

Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026

Don’t struggle ring stepchange

I have had so much help to get me out of a situation that I didn’t know how to on my own Reviewed on: 6th May 2026

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