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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step changed helped me when nobody else would.

Step changed helped me when nobody else would. Even though life changing circumstances [like having a baby so my income was reduced] , they were still able to help and advise me on payments . Reviewed on: 23rd May 2025

Despair to relief

We went from absolute despair, and felt like there was no way out to getting our life back. We were able to give the kids a much better experience than we ever thought we would. It still took us 10 years but without Stepchange we probably would have lost the house, so grateful to them. Reviewed on: 23rd May 2025

Stepchange helped us when we were in financial diffi...

Stepchange helped us when we were in financial difficulties after my wife had an accident they contacted our mortgage company to explain our situation and got us back on track will always be grateful Reviewed on: 23rd May 2025

Fantastic team, they are always friendly and helpful...

Fantastic team, they are always friendly and helpful and very very understanding Reviewed on: 23rd May 2025

Really understood from the beginning

Really understood from the beginning Reviewed on: 23rd May 2025

I was struggling financially, and had no idea there...

I was struggling financially, and had no idea there were companies out there like Stepchange who could help me. It was literally life changing and allowed me to sort my finances out into one manageable payment. Reviewed on: 23rd May 2025

Affordable easy payments

Settled debts with easy affordable payments all sorted by step change Reviewed on: 23rd May 2025

Cannot put into words how great stepchange have been...

Cannot put into words how great stepchange have been in helping me. Would recommend them to everyone I know that has the issues that I did Reviewed on: 23rd May 2025

helped us get out of debt and stopped us struggling...

helped us get out of debt and stopped us struggling other it Reviewed on: 23rd May 2025

Good company with good customer service and very hel...

Good company with good customer service and very helpful Reviewed on: 23rd May 2025

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