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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Wish I'd called them sooner! But glad I did!

I was completely unable to manage my debts and I couldn't tell my partner because they were ill. I contacted Stepchange and they were kind to me - plus they deal with all the creditors, so that I don't have to experience that pressure. I can now live within a budget so that I know I will be able to manage once they are paid off from my debt management plan - 2 years ago I was putting the family food shop on a credit card because the repayments on that card took all my budget, it was a horrible spiral and now I have no credit card and an affordable way to live. Reviewed on: 23rd May 2025

Our Life Back

Wonderful People nothing is too much trouble Reviewed on: 23rd May 2025

The support I got from Stepchange was fantastic.

The support I got from Stepchange was fantastic. I felt like I was drowning when was trying to deal with the debt myself. A friend signposted me to Stepchange, I was able to relax more in regards to my debts, knowing I was getting the support and not keep getting reminders to pay. I am now finally debt free with the support and help from Stepchange. Reviewed on: 23rd May 2025

Unfortunately I have got myself into debt but stepch...

Unfortunately I have got myself into debt but stepchange have been amazing Reviewed on: 23rd May 2025

First Class Support

We are so pleased with the service from Stepchange. Once setup, it easy to manage your budget updates online. Top class customer support. Reviewed on: 23rd May 2025

From start too finish step change helped me.

From start too finish step change helped me. It was so easy to put things in place Reviewed on: 23rd May 2025

Amazing, helped in the best way possible

Amazing, helped in the best way possible Reviewed on: 23rd May 2025

Really helpful organisation to help deal with debts.

Really helpful organisation to help deal with debts. Every time i have rang to sort a issue they have been brilliant . A+ Reviewed on: 23rd May 2025

Absolutely brilliant helped me so so much

Absolutely brilliant helped me so so much Reviewed on: 23rd May 2025

I felt I had the weight on my shoulders.

I felt I had the weight on my shoulders. Life-changing lifesavers. Very helpful, took all the hard work away from me. Would Genuinely say my life would not be the same now if not for step change Reviewed on: 23rd May 2025

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