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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Support and Professionalism

Staff have always been helpful, knowledgable and understanding, giving sound advice too. Reviewed on: 6th May 2026

Brilliant

I have been with Stepchange a long time now. They have helped me sort my finances during a difficult time. They made me feel I was not a failure. Stepchange have always been in regular contact, explaining situations step by step and keeping me updated with any changes. I would 100% recommend them to help with debt. Reviewed on: 6th May 2026

I spent so much time trying to sort my debt , paying...

I spent so much time trying to sort my debt , paying so much money on interest . I was worried all the time until I contacted step change. They literally changed my life and now I am able to keep up with realistic payments and clear my debts without worry. I would highly recommend anyone that is struggling to contact step change.. it truly will change your life. Reviewed on: 6th May 2026

First hand advice and ongoing support have been amaz...

First hand advice and ongoing support have been amazing, not sure where I would be now without them Reviewed on: 6th May 2026

I would be in a lot trouble if it wasn't for stepcha...

I would be in a lot trouble if it wasn't for stepchange they look after you from the word go thanks Reviewed on: 6th May 2026

Stepchange literally changed our life, one payment i...

Stepchange literally changed our life, one payment in one place and a budget that's easy to stick to. No more debt collectors ringing night and day, don't hesitate just get in contact with them. Reviewed on: 6th May 2026

StepChange have helped me so greatly.

StepChange have helped me so greatly. I felt trapped in debt and they've helped me to sort out my finances and in such a quick time. In 1 1/2 years my debts are almost cleared thanks to the help of StepChange. My dress and anxiety have gone. The light is definitely bright at the end of the tunnel. Reviewed on: 6th May 2026

From the depths of despair to a thankful release, my...

From the depths of despair to a thankful release, my depts are under control and my creditors finally have a firm but fair solution. Reviewed on: 6th May 2026

I was so embarrassed about my situation and still am...

I was so embarrassed about my situation and still am as going to take a long time to clear but the customer service ladies I spoke to were brilliant very understanding and made the experience so easy they took care of everything and the pressure was lifted can’t fault the service Reviewed on: 6th May 2026

Always gain good advice , never judgemental

Always gain good advice , never judgemental Reviewed on: 6th May 2026

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