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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

After struggling with credit card payments

After struggling to keep up with multiple credit card payments, and taking out more credit cards to pay off previous ones it was time to do something about it, stepchange made the whole process easy and stress free. Reviewed on: 23rd May 2025

Amazing experience.

Amazing experience. best thing I ever did was speak with StepChange. They helped me manage my finances, with 0 stress!! Don’t be embarrassed by your debt, if you need help, I highly highly recommend StepChange. Reviewed on: 23rd May 2025

Would highly recommend Stepchange to anyone sufferin...

Would highly recommend Stepchange to anyone suffering debts that they feel out of control, I have used them personally & for family/friends. Reviewed on: 23rd May 2025

helpful and useful

Right from the start you are not judged, you are not made to feel as though you are a criminal. The people I spoke to were supportive, kind and helpful, they were able to get me set up and finally take charge and manage my debt. Reviewed on: 23rd May 2025

Exceptional Support and Advice

After enduring the darkest time of my life making a huge life changing mistake StepChange have enabled me to survive and rebuild my life. Such an amazing organisation, the support and expertise is exceptional and they protect you can provide amazing advice. Reviewed on: 23rd May 2025

Stepchange really come to my aid when I less expected.

Stepchange really come to my aid when I less expected. My finances are ok now Reviewed on: 23rd May 2025

Friendly, caring, understanding professionals.

Friendly, caring, understanding professionals. Checked I understood all and helped me enormously to sort put a budget and pay off debts as best as possible. They were very patient and helpful. Reviewed on: 23rd May 2025

I'm very happy and satisfied .

I'm very happy and satisfied .Good. Reviewed on: 23rd May 2025

Stepchange has changed my life

Stepchange has changed my life, I have got nothing but support from the staff and it has made my life so much more enjoyable knowing my debt is under control, I cannot recommend Stepchange enough Reviewed on: 23rd May 2025

Easy to talk to and very understanding.

Easy to talk to and very understanding. Knew exactly ow to help. Reviewed on: 23rd May 2025

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