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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was at a point where I didn’t think I could get th...

I was at a point where I didn’t think I could get through this, but I have just over a year left. Super helpful, and straightforward. Highly recommend Reviewed on: 6th May 2026

All advisers are polite and deal your problems effec...

All advisers are polite and deal your problems effectively Reviewed on: 6th May 2026

This has been a smooth and excellent service from th...

This has been a smooth and excellent service from the start Reviewed on: 6th May 2026

Best service ever!

Since day one I have received a brilliant service. When I struggled with updating my outgoings, one phone call and the agent was able to assist. I had to request a short payment break and they were really understanding and helpful. Their service is second to none and they are extremely emphatic. Reviewed on: 6th May 2026

Very helpful

Very helpful. I couldn't have managed my debts so well without them. I recieved all the information I needed. and the people I spoke to were friendly and practical. Definitely reccommended! Reviewed on: 6th May 2026

StepChange have literally given me my life back and...

StepChange have literally given me my life back and I can breath again. They have been absolutely wonderful to deal with listening and speaking with a great deal of emapthy. Reviewed on: 6th May 2026

I had been struggling with my debt for over a year a...

I had been struggling with my debt for over a year and felt overwhelmed and stuck in a never ending cycle. StepChange helped me to make sense of my debts, create a budget and make a plan to get me debt free within a set timescale, they gave me some light at the end of what had become a very long and dark tunnel. With StepChanges help I am now able to look forward and feel I have more control over my life and finances. Reviewed on: 6th May 2026

The best thing I could have done.

The best thing I could have done. Unable to make the repayments on loans, car finance and overdrafts after COVID I was drowning and stressed. After an internet search I found Stepchange and after a bit of reading plucked of the courage and reached out. From that moment on stress has lifted, my debt is managed and repayments manageable. I am still embarrassed that I ended up hear but have told close family and friends who are supportive. Only negative is impact on credit score but there has to be consequence I guess. Only 18 months to go and that will be sorted too. Stepchange you are great ! Reviewed on: 6th May 2026

A friendly and helpful service

A friendly and helpful service that gave me a way out of some pretty heavy debt. I'm hugely grateful for their help and advice. Reviewed on: 6th May 2026

From the start they put me at ease and helped me thr...

From the start they put me at ease and helped me through with everything I needed Reviewed on: 6th May 2026

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