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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped organise my debts and that consequ...

Stepchange helped organise my debts and that consequently revived my self confidence and confidence in again being able to communicate with others. That had all but disappeared until Stepchange helped me. I’m much better now and don’t get so ill now. Reviewed on: 23rd May 2025

Best thing I ever did without a doubt.

Best thing I ever did. You guys are good people. Thank you for everything. Reviewed on: 23rd May 2025

Life changing

I was really depressed 4 year ago, and now I have clear goal and will be debt free next year Reviewed on: 23rd May 2025

Hassle free professional service

Hassle free professional service Reviewed on: 23rd May 2025

About to slip further into debt

I knew that I was starting to slide down a slippery slope. I rang one of my, many, credit cards companies to say I was unable to pay that month - the staff member asked a few questions and said, I think you should get in touch with Stepchange. I did, and, after a session with the consultant, they helped me deal with all my debts, THAT DAY! Got a plan set up In 4 years I have gone from nearly £50k down to £22k, with manageable payments - but leaving me with an amount that is llivable on. Always contactable; helpful to enable changes to be made when circumstances dictate and never judgemental. No charges just help! Reviewed on: 23rd May 2025

Face the fear, it really is the best thing to do

When take I was very upset, I’d separated from my husband and was in debt from financial abuse (although I hadn’t recognised that at that point), and I was terrified I’d lose my family home. The lady I spoke to was so patient, calm and reassuring with me. She didn’t judge me and listened to me and guided me very well. The DMP helped me take back control and develop a better relationship with money, I have only 1 year left on my DMP and i am so proud of myself that I faced my debt and dealt with it straight away before it became any worse. I would completely recommend doing this Reviewed on: 23rd May 2025

Customer Experience

The team were very helpful when I needed support Reviewed on: 23rd May 2025

Life changing support

Stepchange offers truly life changing support. I am very satisfied with stepchange. Reviewed on: 23rd May 2025

Felt i was drowning in debt , but after contacting s...

Felt i was drowning in debt , but after contacting step change i can now finally sleep at night and they made the whole process easy and we're very understanding and helpful in setting up a manageable plan to help me see light at the tunnel. Reviewed on: 23rd May 2025

I was so stressed before I dealt with my debts and h...

I was so stressed before I dealt with my debts and had no idea how to handle it. Stepchange helped me set up a DMP and ever since then I have been stress free and do not think about my debt. I’ve nearly paid it off and I’m so happy! Reviewed on: 23rd May 2025

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