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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very helpful from start to finish

Very helpful from start to finish, great service and great communication when needed help, didn’t feel judged at all Reviewed on: 6th May 2026

Highly recommend

Stepchange are very good, they help you with your debts, I know longer have stress as they put your mind at ease, and talk through what debts you have, best decision I have ever made, highly recommend them. Reviewed on: 6th May 2026

Best debt advice service

Very helpful,friendly gave best advice,keep me updated and remind me to review budget Reviewed on: 6th May 2026

Completely changed my mental health in regards to my...

Completely changed my mental health in regards to my finances putting me back in control with one payment to Step Change Reviewed on: 6th May 2026

I felt hopeless with my debts but Stepchange helped...

I felt hopeless with my debts but Stepchange helped me to take ownership of them and plot a way forward to become debt free Reviewed on: 6th May 2026

The DMP allowed reduce my debt from £50k to £36k

By 2010, total debt of over £50,000 had resulted due to inventions, securing three of my UK Patents and running around dishonest businessmen in Canada, India, the UK and the USA. Due to my worsening illnesses. I had setup my debt management plan in June 2010 and due to specialist advice of this volunteerism staff with the former management of the public service "StepChange". Due to the the similar expertise of the present staff, I am able to keep on meeting my monthly repayments over the last 16 years out of my limited earned pension and still alive and have been providing for my respectable living in a rented accommodation. Reviewed on: 6th May 2026

Changed my life.

Changed my life. They got me out of a downward spiriting hole and my life is infinitely better for it. Reviewed on: 6th May 2026

Excellent company, fantastic advice and great people...

Excellent company, fantastic advice and great people working to get you back in control of your finances. Could not think of another company who would provide so much attention to one person which is astounding. Reviewed on: 6th May 2026

I didn’t know which way to turn with the money I owed.

I didn’t know which way to turn with the money I owed. Then I got in touch with StepChange and it changed my life. They were so helpful and guided through the process from beginning to end. They go through all your information and find the best way forward for you. I would recommend them to anyone. Reviewed on: 6th May 2026

I entered into debt plan after a divorce when I was...

I entered into debt plan after a divorce when I was suddenly left financially on my own and unable to pay all my debts. It was a very hard time and stepchange gave me a lifeline to be able to manage and cope financially through an emotionally time in my life. Reviewed on: 6th May 2026

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