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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

They have made me feel more comfortable and relaxed...

They have made me feel more comfortable and relaxed with my money, I no longer stress Reviewed on: 6th May 2026

Very easy to deal with if there's any problems.

Very easy to deal with if there's any problems. Customer service is really helpful. Reviewed on: 6th May 2026

Staff is always happy to help and offer support.

Staff is always happy to help and offer support. Reviewed on: 6th May 2026

They saved my life.

They saved my life. It's as simple as that! Reviewed on: 6th May 2026

Very helpful and friendly staff .

The staff is very helpful when I do my yearly review. He really helped me go though everything so I don’t have to worry coz i don’t do it online. Reviewed on: 6th May 2026

Step change helped me with the Debt advice

Step change helped me with the Debt advice they gave me and reassured me that I was not alone in requesting Debt advice I wish I had contacted them sooner to save myself all the anxiety and stress . Reviewed on: 6th May 2026

Great, highly recommend

Great communication and helpful. Like a weight lifted off my shoulders Reviewed on: 6th May 2026

Fantastic help and there when i need to speak to som...

Fantastic help and there when i need to speak to someone. Reviewed on: 6th May 2026

we had a lot of debt!!

we had a lot of debt that had become unmanageable due to a change in financial circumstances, stepchange took over all of it, dealt with creditors, worked out an affordable payment plan, and although it is a long process to go through all your incomings & outgoings it is absolutely lifesaving, they are brilliant. Reviewed on: 6th May 2026

Professional understanding and personalised solutions

Professional understanding and personalised solutions Reviewed on: 6th May 2026

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