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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I was struggling so much.

I was struggling so much. I was in £7000 if debt. Next year I will be debt free and its all down to the help of stepchange, organising my debts into one payment. Liaising with the debtors. They took all the stress away. No more worry that letters are coming or phone falls. Reviewed on: 6th May 2026

Found a way forward after many years of anxiety

I got into a lot of debt looking after a sick family member, StepChange helped me restructure the debt and keep my creditors at bay! I'm paying it off as best I can, and my mental health has improved. I would highly recommend their service to anyone that requires help with existing debt Reviewed on: 6th May 2026

I was in a lot of debt but stephanotis now manage it...

I was in a lot of debt but stephanotis now manage it all for me affordabley Reviewed on: 6th May 2026

First Class andSleep Better affordable

First Class and affordable, they negotiate on your behalf helps you sleep at night Reviewed on: 6th May 2026

Due to having Bi-Polar i was constantly in debt beca...

Due to having Bi-Polar i was constantly in debt because in manic episodes i uad no control ovrr my behaviour which centred around purchasing evrything and anything and debts mounted. I declared bankruptcy in my late 20's as i was under the care of an NHS psychiatric team and put on medication. I felt it was a new start. Reviewed on: 6th May 2026

DON'T WAIT!..........

Debts piling up - constant worry - sleepless nights - dreading what the postman is going to deliver next? That was me until I contacted StepChange. I got nothing but friendly impartial advice with no criticism of my financial affairs. StepChange contacted all of my creditors and very quickly negotiated an affordable repayment plan on my behalf. Now I'm feeling great...... so could you! Reviewed on: 6th May 2026

In control.

Very helpfull in managing my financial concerns. Proffesional and gave me great advice and options. Reduced my stress levels and sleepless nights. Reviewed on: 6th May 2026

Amazing help

Stepchange have helped me turn from being worried I'll never get out of debt to giving me a date I will be debt free. I was spiralling out of control trying to jiggle things about and going without food because I just couldn't afford it. But now I can and can see the light at the end of the tunnel. Reviewed on: 6th May 2026

Being managing my debts on my own for a while...

Being managing my debts on my own for a while, loads of letters, of missed a payment loads of calls. I'm on a DMP with Stepchange and no drama now and reduced letters so we are saving the trees, man! Did everything online and it was effortlessly effective. Reviewed on: 6th May 2026

Gave me peace of mind allowing me to sleep at...

Gave me peace of mind allowing me to sleep at night Reviewed on: 6th May 2026

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