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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

professional and caring.

I was getting chased for money I could not pay and I learned of stepchange,and rang them and they sorted out my debts in a professional and caring way and were not judgemental of how I had got into debt, but showed me how to clear all my debts and got in touch with all my creditors and got them to accept a reasonable payments to them that I could afford and that helped me a lot so much so I had 9 debts to clear at first but now I have only 1 now which I will clear in July, and then I will be debt free, so without stepchange I would never had achieved this and I have no words that could thank them enough for how they got me out of a situation that I would never been able to clear my debts on my own so a big thank you to them. Reviewed on: 17th June 2021

From stressed to relief.

From stressed to relief. Now I pay what I can afford and clearing my debt Reviewed on: 7th June 2025

The whole process was a smooth one

The whole process was a smooth one Reviewed on: 7th June 2025

My debt problems

I was my wits end until i contacted step change Reviewed on: 7th June 2025

Provided a peace of mind.

Provided a peace of mind.Creditors used to be a menace.Used to have sleepless nights.Now looking forward to a new fimancial beginning. Reviewed on: 7th June 2025

Service was fantastic

Everyone has been so helpful and took so much pressure away from our lives. Could not have got through everything without their help. Reviewed on: 7th June 2025

Stepchange allowed me to live my life again!

I was in a really bad place with my finances and didn’t know where to turn. I’m so glad I made that step to contact stepchange as it allowed me some breathing space where I am now coming towards the end of my money troubles Reviewed on: 7th June 2025

Helped with my happiness.

Helped take a load off my mind, I'm not out of the woods yet, but getting there. Reviewed on: 7th June 2025

A great service Always helpful on the phone.

Always helpful on the phone. Online annual review is easy to complete Reviewed on: 7th June 2025

Stepchange, life change

The help SC has given me is absolutely 1st class, I’m so grateful Reviewed on: 7th June 2025

Very professional and very helpful throughout

Very professional and very helpful throughout Reviewed on: 7th June 2025

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