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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Fantastic Service

Stepchange handled everything and made me feel at ease, they’re very easy to contact and explained everything to me. Reviewed on: 6th May 2026

Step change helped me at my lowest point.

Step change helped me at my lowest point. Without them I don't know where I'd be right now. I'm now on the way to being debt free for the first time in a very long time. Truly free advice and support. Reviewed on: 6th May 2026

Friendly, helpful and non judgmental service provide...

Friendly, helpful and non judgmental service provided for free by real experts in the field. Reviewed on: 6th May 2026

So easy and quick to set up.

So easy and quick to set up. Once all details have been given to step change they took over and contacted the credit card companies for us and did everything. Reviewed on: 6th May 2026

They helped me out at my most difficult times

They helped me out at my most difficult times Reviewed on: 6th May 2026

Unbelievable stress free experience

Unbelievable stress free experience Reviewed on: 6th May 2026

Im convinced this company have kept me on this planet.

Im convinced this company have kept me on this planet. I was drowing in debt and could not see any wait out. This company was recommended to me by a friend and they helped me get control of my finance and get my life back...I owe so much more than a review Reviewed on: 6th May 2026

Step change took care of me.

I was panicking badly about my unmanageable mountain of debts, before I contacted StepChange who took all the stress out of me without judgement or fear. It's a free service from this very helpful and worthwhile charity. I dred to think where I would be without Step change. They managed all my debts and keep me advised monthly on a statement. I can now pay what I can afford off my debts and there is no interest to battle against. Thank you Step change. You're a life saver. Reviewed on: 6th May 2026

Stepchange took all of my stress away in one phone c...

Stepchange took all of my stress away in one phone call. Fantastic service. If you've got money worries, these are the guys to call. I'm living a stree free life again, with my debt reducing monthly. A Fantastic and free service. I am so grateful they are there for people. Reviewed on: 6th May 2026

Excellent

Been with step change for a number of years . Can’t fault them helpful and supportive Reviewed on: 6th May 2026

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