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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

very good service , highly recommended

very good service , highly recommended Reviewed on: 6th May 2026

Life line!

I have been using Step Change for 20yrs and it's helped me alot. There are sommethings I would like to different but I know they know what thete talking about. Reviewed on: 6th May 2026

When your debt overwhelms and you do not know which...

When your debt overwhelms and you do not know which way to turn, turn to Stepchange, Reviewed on: 6th May 2026

Fantastic Service

Stepchange handled everything and made me feel at ease, they’re very easy to contact and explained everything to me. Reviewed on: 6th May 2026

Step change helped me at my lowest point.

Step change helped me at my lowest point. Without them I don't know where I'd be right now. I'm now on the way to being debt free for the first time in a very long time. Truly free advice and support. Reviewed on: 6th May 2026

Friendly, helpful and non judgmental service provide...

Friendly, helpful and non judgmental service provided for free by real experts in the field. Reviewed on: 6th May 2026

So easy and quick to set up.

So easy and quick to set up. Once all details have been given to step change they took over and contacted the credit card companies for us and did everything. Reviewed on: 6th May 2026

They helped me out at my most difficult times

They helped me out at my most difficult times Reviewed on: 6th May 2026

Unbelievable stress free experience

Unbelievable stress free experience Reviewed on: 6th May 2026

Im convinced this company have kept me on this planet.

Im convinced this company have kept me on this planet. I was drowing in debt and could not see any wait out. This company was recommended to me by a friend and they helped me get control of my finance and get my life back...I owe so much more than a review Reviewed on: 6th May 2026

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