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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

They were so helpful towards me and went through all my debts with me. Reviewed on: 31st July 2024

When i realize ten plus years ago the financial mess...

When i realize ten plus years ago the financial mess i was in , I turn to my daughter and she suggested contacting (Step Change ) I am 85 years old and my time with (Step Change .. and my kids helping ..was a massive relief...I myself have introduce more than 5 friends ..My thanks to ( Step Change ) 1 million times and may you all and your all families be blessed.... Thanking you all... Reviewed on: 11th July 2024

I’ve been with stepchange for a fewl now and t...

I’ve been with stepchange for a few years now and they have been very helpful and kind and I thankyou so much Reviewed on: 11th July 2024

very helpful and not judgemental.

very helpful and not judgemental. Made my life more easier. and took away all my stress and worries Reviewed on: 11th July 2024

Great support without pressure

It has taken me nearly 30 years to pay off my debts but I’m nearly there, only 5 months to go. I have received support without pressure which has really helped me to cope. Thank you . Reviewed on: 8th July 2024

I was scammed over a year ago and Stepchange literal...

I was scammed over a year ago and Stepchange literally saved my life. I didn't know where to turn but they have been great and given me my life back. I wouldn't be here without the support I got and still receive. Reviewed on: 5th July 2024

My experience with Stepchange is all positive all th...

My experience with Stepchange is all positive all through. They are very understanding and supportive. Reviewed on: 3rd July 2024

So easy to navigate and set up

So easy to navigate and set up a debt management plan. Stepchange is thorough and finds the best way to help with your debt. Reviewed on: 3rd July 2024

Stepchange are supurb.

Friendly knowledgeable staff and excellent communication. Stepchange have really sorted our debt problems out and have given us a way out of debt that is affordable. Reviewed on: 2nd July 2024

DEBT CHANGE IS A CHARITY 100% Genuine and there to H...

DEBT CHANGE IS A CHARITY 100% Genuine and there to HELP YOU as they have for us as a famiky. When our card spending got out of control they really helped so much. We got our lives back under control with sincere Thanks to DebtChange ! Reviewed on: 27th June 2024

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