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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I owed a lot of money and stepchange took the debt o...

I owed a lot of money and stepchange took the debt on and made my life so much better Reviewed on: 6th May 2026

I would have had to sell my home without your...

I would have had to sell my home without your help Reviewed on: 6th May 2026

Just helps to make everything smooth

Just helps to make everything smooth Reviewed on: 6th May 2026

I thought everything was lost, but there is life aft...

I thought everything was lost, but there is life after debt with compassion and expert guidance from StepChange. It saved me when I thought my situation was beyond redemption. I will always be extremely grateful . Reviewed on: 6th May 2026

Very easy and comfortable to speak to felt they unde...

Very easy and comfortable to speak to felt they understood my situation very well Reviewed on: 6th May 2026

Just excellent.

Just excellent. As soon as the payments were set up it ran smoothly month to month with no more need for contact with creditors. Reviewed on: 6th May 2026

Great help

They have always been great with me helping me Reviewed on: 6th May 2026

My life has improved as I was struggling financiall...

My life has improved as I was struggling financially especially to pay my rent Reviewed on: 6th May 2026

Really helped me and the people are brilliant.

Really helped me and the people are brilliant. So understanding. Reviewed on: 6th May 2026

Very professional people

Very professional approachable helped me no end .listen and not judgemental came up with a plan Reviewed on: 6th May 2026

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