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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing.

Step change have been amazing helping us solve our money worries. Reviewed on: 6th May 2026

Turn around

Wtepchange took my anxious days to positive days Reviewed on: 6th May 2026

Without StepChange, I would have had a breakdown.

Without StepChange, I would have had a breakdown. They supported me in contacting the organisations that I owed money to and helped me plan to pay off my considerable debts (following a sudden decrease in income). The end is in sight and I have less than a year left to pay it all off. A massive relief to me and my family. No judgement from staff but lots of good advice. Reviewed on: 6th May 2026

My DMP with Stepchange

Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026

Life changing, helped me sleep and sort out my life...

Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026

Cannot fault the way they have helped me and turned...

Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026

Helped me get back on track.

Helped me get back on track. Big help. Feel a lot better in myself now my money is on track. Can't thank them enough. Reviewed on: 6th May 2026

From day one always been helpful ,stops all the phon...

From day one always been helpful ,stops all the phone calls and letters . Would recommend anyone to get help from them Reviewed on: 6th May 2026

Helped me through bad times and are there if need mo...

Helped me through bad times and are there if need more help Reviewed on: 6th May 2026

Very professional excellent service can't do enough...

Very professional excellent service can't do enough for you Reviewed on: 6th May 2026

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