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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Easy to access their online and phone enquiries and...

Easy to access their online and phone enquiries and advice, Always there to help and offer advice all the time. Reviewed on: 6th May 2026

Have given me good advice

Have given me good advice with my debts after losing my husband Reviewed on: 6th May 2026

No problem is too big.

Always there to listen to any problems you may. So helpful and supportive at the beginning when I was desperate. Reviewed on: 6th May 2026

Made to feel at by your wonderful staff

Made to feel at by your wonderful staff Reviewed on: 6th May 2026

Freindly and Helpful.

Freindly and extremely understanding and helpful service. Explained the process and walked me through everything. Reviewed on: 6th May 2026

I was in a right state before I found Stepchange,.

I was in a right state before I found Stepchange, since then, I am able to sleep at night with no money worries. If you have money troubles, don't hesitate to contact Stepchange, there customer service is fantastic, and so helpful, can't recommend them high enough, just call them. Reviewed on: 6th May 2026

Life changers

Was really struggling with debt and spiralling into depression on the back of it. I didn’t know where to turn. It wouldn’t be an exaggeration to say that this service is a life saver. Reviewed on: 6th May 2026

I have been with Stepchange for a while and they cer...

I have been with Stepchange for a while and they certainly turn i owe this debt to i got it under control now. If I have to describe Stepchange in one word, I would say I quote " amazing ". Reviewed on: 6th May 2026

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

Professional and clear

I found total commitment in advising and sorting out the problems that I had excellent service throughout the process Reviewed on: 6th May 2026

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