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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Friendly, helpful advice

Friendly, helpful advice that changed my life for the better. Reviewed on: 6th May 2026

Very understanding, polite and very helpful in every...

Very understanding, polite and very helpful in every way, Reviewed on: 6th May 2026

Excellent service throughout.

Excellent service throughout. Can take a while to get through on the telephone but always helpful. Reviewed on: 6th May 2026

Excellent.

Excellent. Easy service. Life savers. Reviewed on: 6th May 2026

Debt had took over my life due to losing my job, I c...

Debt had took over my life due to losing my job, I couldn’t sleep at night, felt I was letting my wife and children down and was struggling to provide the basics, step change changed everything for me, I was embarrassed to call but once I had they made me feel at ease , put all my worries to one side and ensured I once again had a life, I thank them from the bottom of my heart. If anyone has a debt issue, please contact step change, they will not judge and ensure you can breath again, thank you from myself and my family Reviewed on: 6th May 2026

Really helpful and supportive when calling for advice

Really helpful and supportive when calling for advice Reviewed on: 6th May 2026

They gave me peace of mind.

They gave me peace of mind and an end to my anxiety over my debt worries. I no longer feared what bills/demands were coming through the post. After over 4 years I am nearing the end of my debt plan and it's like a heavy load has been lifted from me. Reviewed on: 6th May 2026

StepChange - Incredible from my first call

StepChange have been amazing from my first very nervous and embarrassed call. They made me feel at ease and guided me through the whole process. I have never felt judged or been made to feel like a bad person. I cannot recommend them enough. Reviewed on: 6th May 2026

Easy to deal with and top service for you.

Easy to deal with and top service for you. Reviewed on: 6th May 2026

Would recommend Stepchange to anyone they were so go...

Would recommend Stepchange to anyone they were so good, kind,sensitive and very efficient . Helped me enormously and take the worries away. Reviewed on: 6th May 2026

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