Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Made to feel at by your wonderful staff

Made to feel at by your wonderful staff Reviewed on: 6th May 2026

Freindly and Helpful.

Freindly and extremely understanding and helpful service. Explained the process and walked me through everything. Reviewed on: 6th May 2026

I was in a right state before I found Stepchange,.

I was in a right state before I found Stepchange, since then, I am able to sleep at night with no money worries. If you have money troubles, don't hesitate to contact Stepchange, there customer service is fantastic, and so helpful, can't recommend them high enough, just call them. Reviewed on: 6th May 2026

Life changers

Was really struggling with debt and spiralling into depression on the back of it. I didn’t know where to turn. It wouldn’t be an exaggeration to say that this service is a life saver. Reviewed on: 6th May 2026

I have been with Stepchange for a while and they cer...

I have been with Stepchange for a while and they certainly turn i owe this debt to i got it under control now. If I have to describe Stepchange in one word, I would say I quote " amazing ". Reviewed on: 6th May 2026

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

Professional and clear

I found total commitment in advising and sorting out the problems that I had excellent service throughout the process Reviewed on: 6th May 2026

Excellent Debt Company

I have never had a problem with StepChange. The people are knowledgeable, friendly and think with you. When there is a problem, they step in immediately and solve the problem. Can't say any negatives about StepChange, only positives. Reviewed on: 6th May 2026

Non judgmental, supportive and caring, after many ye...

Non judgmental, supportive and caring, after many years if fear, I am finally seeing the light at the end of the tunnel Reviewed on: 6th May 2026

I HIT ROCK BOTTOM WITH SO MUCH DEBT.

I HIT ROCK BOTTOM WITH SO MUCH DEBT. MY HUSBAND WAS UNAWARE. HE WOULD HAVE BEEN VIOLENT IF HE FOUND OUT. I WAS AT MY WITTS END I DIDNT KNOW WHICH WAY TO TURN. STEPCHANGE HAS BEEN THERE FOR ME. HELPING ME THROUGH ALL MY PROBLEMS. I CANT THANK THEM ENOUGH. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub