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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Freindly and Helpful.

Freindly and extremely understanding and helpful service. Explained the process and walked me through everything. Reviewed on: 6th May 2026

I was in a right state before I found Stepchange,.

I was in a right state before I found Stepchange, since then, I am able to sleep at night with no money worries. If you have money troubles, don't hesitate to contact Stepchange, there customer service is fantastic, and so helpful, can't recommend them high enough, just call them. Reviewed on: 6th May 2026

Life changers

Was really struggling with debt and spiralling into depression on the back of it. I didn’t know where to turn. It wouldn’t be an exaggeration to say that this service is a life saver. Reviewed on: 6th May 2026

I have been with Stepchange for a while and they cer...

I have been with Stepchange for a while and they certainly turn i owe this debt to i got it under control now. If I have to describe Stepchange in one word, I would say I quote " amazing ". Reviewed on: 6th May 2026

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

Professional and clear

I found total commitment in advising and sorting out the problems that I had excellent service throughout the process Reviewed on: 6th May 2026

Excellent Debt Company

I have never had a problem with StepChange. The people are knowledgeable, friendly and think with you. When there is a problem, they step in immediately and solve the problem. Can't say any negatives about StepChange, only positives. Reviewed on: 6th May 2026

Non judgmental, supportive and caring, after many ye...

Non judgmental, supportive and caring, after many years if fear, I am finally seeing the light at the end of the tunnel Reviewed on: 6th May 2026

I HIT ROCK BOTTOM WITH SO MUCH DEBT.

I HIT ROCK BOTTOM WITH SO MUCH DEBT. MY HUSBAND WAS UNAWARE. HE WOULD HAVE BEEN VIOLENT IF HE FOUND OUT. I WAS AT MY WITTS END I DIDNT KNOW WHICH WAY TO TURN. STEPCHANGE HAS BEEN THERE FOR ME. HELPING ME THROUGH ALL MY PROBLEMS. I CANT THANK THEM ENOUGH. Reviewed on: 6th May 2026

StepChange have always been a massive help!

StepChange have always been a massive help to me. Considering it is free debt advice they take the time to understand your circumstances and present clear and concise options. Every representative that I have dealt with has been fantastic. They provide excellent service for a serious and concerning subject matter. Thank you for what you do! Reviewed on: 6th May 2026

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