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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change has been a great help lowering my debts...

Step change has been a great help lowering my debts now i feel in control Reviewed on: 6th May 2026

When my income suddenly dropped I could not afford...

When my income suddenly dropped I could not afford to repay a bank loan and another debt; Stepchange enabled me to take stock of available income and sorted out payment plans with creditors. Reviewed on: 6th May 2026

Step change the best debt management company ever

I have been with stepchange for years now. I’m still paying off debts I had from many years ago but they have been so supportive over the years offering good advice and help submitting my management plan on a yearly basis. I no longer have the awful anxiety and depression that originally presented when I found myself in difficulty trying to pay back debts. They help me manage my finances which has taken away the dread I used to feel. The only negative is trying to get them on the phone … they are so busy that sometimes it can be a long wait to talk to someone.. Reviewed on: 6th May 2026

A well organised company with expert advice .

A well organised company with expert advice ,helped our family with money problems, no more sleepless nights . Reviewed on: 6th May 2026

Great service, my DMP was set quickly and without an...

Great service, my DMP was set quickly and without any extra hassle. I received email reminders whenever my statements is available, plan is up for review. Reviewed on: 6th May 2026

Great support

Stepchange has helped me in what was one of the most stressful things in my life as I was under a lot of pressure form creditors sending letter after letter, a ccj and lots of debt gained when I was in an abusive relationship.I felt beyond lost, I could not sleep, I could not enjoy any moment of my life really and I was really struggling mentally. Nearly everyone I spoke to in SC have been amazing, understanding and for once I felt really listened too. I am now still full of debt, worse credit score than ever but I can sleep again at night and I can enjoy life finally! Reviewed on: 6th May 2026

Really look after me and calmed me during a bad...

Really look after me and calmed me during a bad time Reviewed on: 6th May 2026

Thank you Step Change

Rents and cost of living carried on going up and up and my wage did not. Ended up having to live on a credit card and gradually got in debt. I'm still paying it off now for a few years but it's manageable. There is light at the end of the tunnel and life will change for you. I'm now in a much better position so thank you for helping me when I was in a mess. Reviewed on: 6th May 2026

I have found step change very helpful and nothing is...

I have found step change very helpful and nothing is to much trouble Reviewed on: 6th May 2026

Helped me to fully understand were I was with my...

Helped me to fully understand were I was with my debt Reviewed on: 6th May 2026

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