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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Non judgemental advice

Non judgemental advice which was very helpful as I was nervous about calling Reviewed on: 6th May 2026

Due to unforseen circumstances this is the 2nd time...

Due to unforseen circumstances this is the 2nd time ive used stepchange I found the customer service team very helpful and knowledgeable and they explained every step I needed to take and everything went smoothly. They did all the leg work by contacting my creditors and explaining what I was going through and they have releived all the stress I was going through Reviewed on: 6th May 2026

Friendly and professional service which earned my tr...

Friendly and professional service which earned my trust. Reviewed on: 6th May 2026

Great service!

Great service! Helpful and understanding. Reviewed on: 6th May 2026

Always there for people in need.

You are always there for people who are desperate to get their lives back and prevent tragedy from happening to some families. No one can rate your work that you render to people. So thank you so much. Reviewed on: 6th May 2026

Calling Step Change changed my life.

Calling Step Change changed my life. I was crumbling under mounting debt, out of options and full of shame. I waited almost a year to call them out of fear and embarrassment, but wish I'd done it sooner. The team of advisors are kind, reassuring and completely non-judgemental. They have me simple, straightforward step by step actions to take to get things back under control. If you are hesitating or putting off calling, just do it. Reviewed on: 6th May 2026

Excellent service easy to talk too

Excellent service easy to talk too Reviewed on: 6th May 2026

Worry gone!

I was so worried and didn’t know what to do until stepchange was recommended to me. The initial call was about 2 hours long but by the end of it I felt so much better. I didn’t feel judged in any way and it was a solution I didn’t know was available. Reviewed on: 6th May 2026

I needed to find a way out things were way over my h...

I needed to find a way out things were way over my head .these guys came to my rescue .no more sleepless nights . im not over the hurdle yet things are still hard but much easier now . Thank you Reviewed on: 6th May 2026

Totally understanding and so helpful when I was over...

Totally understanding and so helpful when I was overwhelmed with debt.Make it easier to get back in control with there support. Reviewed on: 6th May 2026

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