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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helped me out when I was in a really bad situation o...

Helped me out when I was in a really bad situation on my debt I am very grateful for the advice and arrangements they made on behalf of me Reviewed on: 20th May 2024

I contacted StepChange when I was in alot of debt an...

I contacted StepChange when I was in alot of debt and they helped my budget and sort things out with my creditors. I'm very greatful for their support and helping me become debit free. Reviewed on: 20th May 2024

Stepchange help me turn my life around can't thank t...

Stepchange help me turn my life around can't thank them enough it was a massive weight lifted of my shoulders Reviewed on: 20th May 2024

Relieve Your Financial and Anxiety Levels

Were very empathetic and relieved my anxiety levels regarding our financial situation. Made the whole debt management process less stressful that originally envisaged. Reviewed on: 20th May 2024

Been brilliant for me very helpful really big help

Been brilliant for me very helpful really big help Reviewed on: 20th May 2024

They have completely de-stressed my situation with a...

They have completely de-stressed my situation with an affordable debt management plan. They are now n judgemental and extremely supportive. Reviewed on: 20th May 2024

Amazing staff that were so non judgemental at a time...

Amazing staff that were so non judgemental at a time when I was feeling most vulnerable due to escalating debts. Listened to my circumstances and came up with a plan that has changed my financial life and made everything so manageable. Reviewed on: 20th May 2024

staff listen,never judge then offer your a solution...

staff listen,never judge then offer your a solution to your debt problems Reviewed on: 20th May 2024

Helpful and simple to use.

Helpful and simple to use. Was supportive all the way through and continues to be after. Would recommend to anyone if you are having difficulties Reviewed on: 20th May 2024

I have always had the right help and support from St...

I have always had the right help and support from Step Change. This enables me to concentrate on other important matters, concerning my poor health and family. Reviewed on: 20th May 2024

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