Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

View other StepChange products

4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life changeing

It took me a very long time to make that call to stepchange, but when I did it took a weight off my shoulders they were absolutley amazing Reviewed on: 6th May 2026

I owed a huge amount of money and had nowhere to turn.

I owed a huge amount of money and had nowhere to turn. Now I have paid well over half and will be debt free in a couple of years Reviewed on: 6th May 2026

Good customer service and good job done

Good customer service and good job done Reviewed on: 6th May 2026

Highly professional and helpful staff

Highly professional and helpful staff Reviewed on: 6th May 2026

Step Change helped make a change

Step Change help turn a horrid sinking feeling into a manageable situation with light at the end of the tunnel. Reviewed on: 6th May 2026

So helpful when you phone up and friendly.

So helpful when you phone up and friendly. Reviewed on: 6th May 2026

This charity is quite frankly amazing!

This charity is quite frankly amazing! Helpful caring no question was too much to ask explained everything step by step with absolute reassurance with each step. Reviewed on: 6th May 2026

I've been with Stepchange for 20 years.

I've been with Stepchange for 20 years. There are an excellent company, peace of mind, when helping with manage my debt. I love to do everything online now, next year our connection will end. The academy through a very difficult time in my life, and provided me with peace of mind. Forgive the pun, "they're absolutely fabulous". Reviewed on: 6th May 2026

I am a part of DPM with StepChange.

I am a part of DPM with StepChange. All steps were easy to understand and smooth. Reviewed on: 6th May 2026

Found the people very helpful and easy to talk to, t...

Found the people very helpful and easy to talk to, took a lot of pressure of me after talking to them. Very easy to fill out the forms of income and out goings and a feeling of relief that I had actually done something about my problems. Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub