Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great service!

Great service! Helpful and understanding. Reviewed on: 6th May 2026

Always there for people in need.

You are always there for people who are desperate to get their lives back and prevent tragedy from happening to some families. No one can rate your work that you render to people. So thank you so much. Reviewed on: 6th May 2026

Calling Step Change changed my life.

Calling Step Change changed my life. I was crumbling under mounting debt, out of options and full of shame. I waited almost a year to call them out of fear and embarrassment, but wish I'd done it sooner. The team of advisors are kind, reassuring and completely non-judgemental. They have me simple, straightforward step by step actions to take to get things back under control. If you are hesitating or putting off calling, just do it. Reviewed on: 6th May 2026

Excellent service easy to talk too

Excellent service easy to talk too Reviewed on: 6th May 2026

Worry gone!

I was so worried and didn’t know what to do until stepchange was recommended to me. The initial call was about 2 hours long but by the end of it I felt so much better. I didn’t feel judged in any way and it was a solution I didn’t know was available. Reviewed on: 6th May 2026

I needed to find a way out things were way over my h...

I needed to find a way out things were way over my head .these guys came to my rescue .no more sleepless nights . im not over the hurdle yet things are still hard but much easier now . Thank you Reviewed on: 6th May 2026

Totally understanding and so helpful when I was over...

Totally understanding and so helpful when I was overwhelmed with debt.Make it easier to get back in control with there support. Reviewed on: 6th May 2026

No more stressing

They’ve taken the stress away from money worries one easy affordable payment a month easy online experience Reviewed on: 6th May 2026

Step change helped me with a monthly debt plan and t...

Step change helped me with a monthly debt plan and took all the stress and anxiety of the debt of me. The friendly service they provide was paramount at the time as I felt so underwhelming during the consultation. Reviewed on: 6th May 2026

Stepchange has changed my life.

Stepchange has changed my life. it has given me freedom and peace of miind Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub