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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

The best thing to do if you feel buried in debt.

The best thing to do if you feel buried in debt and cannot see a way out is to get real help - Stepchange provided the forms to help me budget and fully assess my finances and came up with a plan to pay everything off within 4 years, contact all creditors on my behalf and get a plan agreed by all of them. With annual reviews and statements, I'm always up to date and managing everything again. One and a half years into the plan, £16k of debt is down to £9.2k and looking forward to being debt free, an outcome I never thought possible. The staff are friendly, honest and realistic in all their dealings and I can't recommend them highly enough. When I contacted Stepchange and set up a plan my whole perspective changed for the better - it literally changed my life. Reviewed on: 6th May 2026

Thank you so much for giving my life back to...

Thank you so much for giving my life back to me Reviewed on: 6th May 2026

a very understanding and helpful group of people to...

a very understanding and helpful group of people to help you every step of the way. Reviewed on: 6th May 2026

Changed my life.

Changed my life. Recommended them to family, and they also changed their circumstances for the better. So grateful Reviewed on: 6th May 2026

No judgement they just provide really good advice an...

No judgement they just provide really good advice and support.I really needed to know my options and they have been very helpful sorting everything out. Reviewed on: 6th May 2026

Massive weight from shoulders

Fantastic service who’ve been a massive help in tackling my debt situation. My mental health was incredibly brittle when I lost my job and my debt got out of control but a payment plan was set up quickly and things are looking a lot more positive for the future. Reviewed on: 6th May 2026

I am very pleased i did this it was easy to do was e...

I am very pleased i did this it was easy to do was easy listen to them i am doing very well with my creditors Reviewed on: 6th May 2026

Stepchange have given me my life back.

Stepchange have given me my life back. Without step change I’d be so much worse off. I didn’t see a way out and by the end of the year I’ll be debt free which is an amazing feeling. Step change sorted everything. Was quick and simple and would absolutely recommend to anyone struggling and who feels like there’s no way out. Reviewed on: 6th May 2026

Extremely helpful and easy to get in touch with

Extremely helpful and easy to get in touch with Reviewed on: 6th May 2026

Very easy to get professional friendly advice, I’m h...

Very easy to get professional friendly advice, I’m happy I contacted them Reviewed on: 6th May 2026

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