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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step Change give fantastic support in a time of need.

Due to unpredictable circumstances back in 2010 we found ourselves unable to meet our financial obligations after we had used up our savings to try and keep our family business going. After many sleepless nights and stress levels through the roof we were advised to contact Step Change for advice and support. We quickly became a client of Step Change who took on the responsibility of contacting the creditors we owed money to and agreed a manageable amount to be paid each month to try and get back on a firmer footing. All threatening letters and phone calls ceased immediately and sleep improved and stress went down. We are constantly reviewing the amount we can pay on a monthly basis which can both go up and down depending on circumstances. Step Change has been a vital part of a now manageable situation. Reviewed on: 6th May 2026

Tremendous Advice & Service

I’ve been using Step Change for help with debt for several years and I’ve received tremendous advice and amazing service over the years, I couldn’t recommend there services highly enough. Reviewed on: 6th May 2026

getting my life back

Helped me to reduce monthy unafordable payments to affordable, thus enabling life to continue Reviewed on: 6th May 2026

Best thing I ever did.

Best thing I ever did. Stepchange changed my life. Always so courtious and empathatic when I called. Never made me feel unimportant. I would advise anyone in trouble to contact Stepchange. Reviewed on: 6th May 2026

I was stuck in a vicious cycle of debt, this was mak...

I was stuck in a vicious cycle of debt, this was making me increasingly anxious and depressed, I put off contacting step change so many times but when I finally did contact them they were very understanding of my situation, they gave me a number of solutions and helped me every step of the way, I now pay an affordable monthly payment and honestly I feel like I have my life back. I can’t thank step change enough for helping me Reviewed on: 6th May 2026

After a long wait on the phone, the advice given was...

After a long wait on the phone, the advice given was clear and precise. However it did differ from advice previously given by Business Debtline Reviewed on: 6th May 2026

Depression in debt

I was in a terrible mess with finances and struggling with depression then I was introduced to Step Change through mental health services and I can honestly say I have somehow achieved to get my finances at least back in order . Reviewed on: 6th May 2026

Have been with Stepchange for some time and they hav...

Have been with Stepchange for some time and they have helped me manage my finances and pay my creditors and have had no problems Reviewed on: 6th May 2026

They helped me when I was in a mess with...

They helped me when I was in a mess with my debts Reviewed on: 6th May 2026

Always been helpful and website is easy to access

Always been helpful and website is easy to access Reviewed on: 6th May 2026

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