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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Have been so helpful right from the start and took s...

Have been so helpful right from the start and took so much stress and worry away Reviewed on: 6th May 2026

They sort everything!

They sort everything! Which takes away alot of stress during very stressful periods Reviewed on: 6th May 2026

Your service is always efficient and excellent, al...

Your service is always efficient and excellent, always ready to listen , kind and very supportive. You always making sure the customer is very satisfied. Reviewed on: 6th May 2026

Stepchange is simply the best debt solution in the...

Stepchange is simply the best debt solution in the world. Reviewed on: 6th May 2026

Took away all the stress one easy payment each month...

Took away all the stress one easy payment each month Reviewed on: 6th May 2026

Don’t hesitate

They help you feel at ease and mak you wonder why you were worried about getting in touch. Reviewed on: 6th May 2026

Really helped me out and made paying back my depts e...

Really helped me out and made paying back my depts easy. Reviewed on: 6th May 2026

Excellent service, help and support in a really diff...

Excellent service, help and support in a really difficult time Reviewed on: 6th May 2026

Step change has been excellent with helping me turn...

Step change has been excellent with helping me turn an unmanageable debt situation into affordable monthly payments enabling me to get on with my life without the constant worry about my debts. Thank you Step Change Reviewed on: 6th May 2026

I have received great support from StepChange regard...

I have received great support from StepChange regarding my debt. With their support I am relaxed. Good customer services. Reviewed on: 6th May 2026

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