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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When in debt,

When your in debt, you worry and having a voice that is sympathetic and experienced to help you deal with the situation, it's a blessing in disguise. Reviewed on: 17th May 2024

When I first contacted stepchange it was a very upse...

When I first contacted stepchange it was a very upsetting time. I wasn't made to feel bad or judged in any way. I will be debt free in under a year thanks to stepchange. Its easy to record expenditure on your yearly review, and there are always emails being sent containing advise. It's also great, because every penny you pay goes towards paying off your debts. They do not take a fee. Reviewed on: 17th May 2024

Stepchange really helped me to see a way forward wit...

Stepchange really helped me to see a way forward with my debts. They took away all the stress and worry and worked out a payment plan that was affordable for me. I would highly recommend them to anyone needing help with their debts .. Reviewed on: 17th May 2024

Very supportive and welcoming.

Very supportive and welcoming. I was put at ease, spoken to respectfully and made to feel worthwhile- at a time when I felt worthless, worried and concerned about my situation. Very grateful. Reviewed on: 17th May 2024

StepChange, the first step to be debt free.

i told Step change all my details and they worked out what i could afford.I don't worry about paying my bills anymore and i know the debt that Step change is paying off is coming down slowly but surely. A big weight has been lifted off my shoulders so a big thank you goes out to Step change and all its staff. Reviewed on: 17th May 2024

A life line in my time of need!

Step change have been a life line to me when I needed it most! .I have found the process easy to deal with, their agents are empathetic and have made my entire experience easier to deal with. I would highly recommend their services. Reviewed on: 17th May 2024

Give StepChange a chance to help

After being made redundant and falling behind on multiple payments to lenders,I contacted StepChange who helped me start and set up the process to becoming debt free. The process was amazing from start to finish and all the steps explained clearly asto how to move foward and what action to take next. Wish I didn't wait along as I did before making contact, if your in any financial predicament definitely give StepChange a call! Thanks to StepChange I am now completely debt free thanks to the manageable payment plan they help put in place. Hats off to StepChange and all the employees there, you legend's! Reviewed on: 17th May 2024

After a difficult period in my life, I found myself...

After a difficult period in my life, I found myself unable to deal with debt I had incurred. I had many sleepless nights worrying about how I could get myself out of my mess. I was embarrassed & could not turn to my family for help. A work colleague just happen to ask me if I was OK, I opened up & he pointed me in the direction of Step change. I plucked up the courage to phone & my phone call was answered with an understanding gentle voice. After going through all my financial details & outgoings, which included all the little things we forget about. A manageable re payment plan was put in place for me, which this is reviewed every 12 months or sooner if needed. Step change has taught me to budget alongside paying off my debt. I am proud to say I will be debt free by Feb 2025. I also have the tools & knowledge to never get myself in this position again - all through Step Change. Reviewed on: 17th May 2024

Friendly staff, providing good solutions for debt

Friendly staff, providing good solutions for debt Reviewed on: 17th May 2024

Fantastic support and so professional and understand...

Fantastic support and so professional and understanding. They were with me every step of the way and showed me exactly what i needed to do. Thank you for all your support! Reviewed on: 17th May 2024

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