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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very helpful considerate and compassionate.

Very helpful considerate and compassionate. Reviewed on: 6th May 2026

Always there to support you whatever , they take the...

Always there to support you whatever , they take the stress away Reviewed on: 6th May 2026

Moving in the right direction, StepForward in my case!

I lost control of my finances and it was too late to salvage it without professional help. I was given by my bank a few options and I chose StepChange. Life-changing! I then started receiving letters from the credit card companies accepting the payments arrange by StepChange. I received updates every now and then. StepChange completely removed the dark clouds over my head. After a few months, it all sunk in, I was actually being pulled out of the quicksand, from that overwhelming debts! A very big thank you to StepChange! They are a "must-have" in the back pocket. I am not suggesting to go guns-blazing with unnecessary expenses, but it is definitely worth knowing there is help when needed. Reviewed on: 6th May 2026

Fantastic experience however I do not like the fact...

Fantastic experience however I do not like the fact that Step change have to ask you to clarify what you have inputted online along with the fact that you cannot change your monthly payment easily. Reviewed on: 6th May 2026

The people are good and very helpful

Very good and people friendly and professional Reviewed on: 6th May 2026

Stepchange have taken alot of worry off me to which...

Stepchange have taken alot of worry off me to which I am grateful and I will be recommending them to friends and family. Reviewed on: 6th May 2026

Step Change helped me get in control of my finances.

Step Change helped me get in control of my finances. Every single person ive spoken to has been helpful and compassionate and im truly grateful for thier help and support Reviewed on: 6th May 2026

Help when I needed it most

I was in trouble financially, things had got on top of me and I felt there was nowhere to turn, however I found Step Change and they really helped. Virtually all of the actions were on line so not lots of embarrassing phone calls, and Im now on the way to being debt free. Reviewed on: 6th May 2026

No one was coming to save me. Changed my life.

Step change has changed my life. Single parent, part time carer and full time nursing student - I was drowning in debt (22K) which accumulated from bad financial decision making, having children young, always in full-time work however with one income relied on credit cards to help - over 8 years this accumulated, I didn’t know a way out, I was offered an IVA through a private company however after realising only 8% of my monthly payback was going to the creditors it didn’t feel right. I borrowed the money - I wanted to PAY it ALL back a rightly so. Therefore a friend had used Step Change - I won’t lie, the time spent forumulating a plan, getting all the creditors in place and happy took 5-8 weeks however now repaying £384 a month (doable) and knowing my money is going back to creditors makes me feel on top of the world. I will never look at credit the same, I was young, no help from family or friends, children and single however working full time I was barely keeping myself above water - genuinely step change has changed my life. I have 4 years and 10 months with the them to pay my creditors off however this is doable and I’m meeting the payments each month now and not worrying about paying my creditor back - the stress is elevated. I would recommend Step Change to anyone. I knew noone was coming to save me, however StepChange gave me a life line and really changed my life. Thank you! Reviewed on: 6th May 2026

I was seriously worried and stressed about my financ...

I was seriously worried and stressed about my financial situation within a couple of minutes l was spoken to in a kind helpful supportive way extremely non judgmental Reviewed on: 6th May 2026

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