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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Best thing I ever did was make that call for help an...

Best thing I ever did was make that call for help and thank you. Reviewed on: 6th May 2026

Really helpful.

Really helpful. They have lifted a weight off my shoulders and I’m not worrying anymore Reviewed on: 6th May 2026

It has been the best experience with StepChange.

It has been the best experience with StepChange. From a state of panic in lockdown, the kind and supportive staff reassured me that there was a way forward and guided me through the process at a time when I was so stressed about finance. Thank you for your help, you really made a difference Reviewed on: 6th May 2026

Very good and very professional I am very happy with...

Very good and very professional I am very happy with the success Reviewed on: 6th May 2026

Step Change has changed my opinion of debt!

Step Change has changed my opinion of debt!! Reviewed on: 6th May 2026

I am more relaxed knowing my debts are covered

I am more relaxed knowing my debts are covered Reviewed on: 6th May 2026

I had great experience with Stepchange regarding my...

I had great experience with Stepchange regarding my debt issue.I Am stress free now. Reviewed on: 6th May 2026

Have been so helpful right from the start and took s...

Have been so helpful right from the start and took so much stress and worry away Reviewed on: 6th May 2026

They sort everything!

They sort everything! Which takes away alot of stress during very stressful periods Reviewed on: 6th May 2026

Your service is always efficient and excellent, al...

Your service is always efficient and excellent, always ready to listen , kind and very supportive. You always making sure the customer is very satisfied. Reviewed on: 6th May 2026

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