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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good service very helpful and caring to your situation

Good service very helpful and caring to your situation Reviewed on: 16th May 2024

Step change have been a real life line for me, thank...

Step change have been a real life line for me, thanks to step change I'll be finally debt free soon, they are the reason I can sleep at night without worrying Reviewed on: 16th May 2024

I was in a financial mess and at m.y wits end

I was in a financial mess and at m. y wits end I contacted Srep Change and they were kind and nonhud.gementalmHelped me .I am so grateful for the help they have given me.y Reviewed on: 16th May 2024

Very well organised.

Very well organised.polite custumer service Reviewed on: 16th May 2024

No stress

They have helped, relived the stress of the situation. and have an end goal. Reviewed on: 16th May 2024

Help me with everything and got money trouble under...

Help me with everything and got money trouble under control Reviewed on: 16th May 2024

Very helpful and understanding agents make you feel...

Very helpful and understanding agents make you feel at ease. If you've struggling with debt I would highly recommend Step Change Reviewed on: 16th May 2024

Extremely helpful and pleasant staff, never judgemen...

Extremely helpful and pleasant staff, never judgemental, above and beyond to help me when I wasn't working after a major operation, and allowed me the time to get back to earning a wage to continue my DMP. Reviewed on: 16th May 2024

I contacted stepchange and was in real need of help...

I contacted stepchange and was in real need of help they were so helpful explained everything clearly , helped me get what I needed and have helped me get back on my feet with no pressure could not recommend enough to anybody in trouble Reviewed on: 16th May 2024

Excellent Service

Step change alleviates the stress and gives you back control of your finance. Reviewed on: 16th May 2024

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