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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Gave me a great deal of help when I needed it, staff...

Gave me a great deal of help when I needed it, staff fantastic very friendly and knowledgeable Reviewed on: 16th May 2024

Debt Management

Sorted everything out for me for me and never had any problems with any clients on my debt management plan.There always there to help with any matter or concerns you may have Reviewed on: 16th May 2024

Great help in sorting out a management plan which i...

Great help in sorting out a management plan which is affordable, and good to know that their is always someone to talk too on the other end of the phone should any problems arrise Reviewed on: 16th May 2024

Setting up the DMP was very easy process.

Setting up the DMP was very easy process. The support from stepchange was absolutely brilliant Reviewed on: 16th May 2024

I was in a mess.

I was in a mess. Stress looking down the barrel of multiple debts. StepChange changed my life. They do the job so well and now with 1 year left the life outlook has changed me for ever. Thank you StepChange Reviewed on: 16th May 2024

It was so nice people helping to sort problems and r...

It was so nice people helping to sort problems and reduce the stress and anxiety. Reviewed on: 16th May 2024

Always found them very helpful.

Always found them very helpful. Always offered very good advice Reviewed on: 16th May 2024

Friendly, understanding and really helpful service,...

Friendly, understanding and really helpful service, takes all the pressure away and manages on your behalf all the problems that you cant Reviewed on: 16th May 2024

Step Change - Very helpful and kin

Step Change were very helpful dealing with my debts. They made the whole process easy and less stressful. I wasn't sure where to turn, but they helped out and explained everything to me. Reviewed on: 16th May 2024

I contacted StepChange when I my debts were spiralli...

I contacted StepChange when I my debts were spiralling out of control. From the initial phonecall all the stress and worry was instantly taken away. I would recommend them to anybody. I am now well on my way to becoming debt free and having a much better quality of life. Thank you so much StepChange. Reviewed on: 16th May 2024

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