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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Step change make it simple

Step change make the whole process of setting up a debt management plan as simple as following the guide step-by-step.Even the initial steps of preparing the budget let's you feel like you are starting to take back control. Reviewed on: 6th May 2026

Helping with my debt

I am so grateful to Stepchange for helping me with,y debt there website is so easy to navigate and filling in the form is so easy and to be able to check whenever I want on my account cannot recommend them enough for there excellent work Reviewed on: 6th May 2026

I was in dire straits financially until I went to St...

I was in dire straits financially until I went to Stepchange. Everything was sorted for me which was an enormous relief. The staff are always on hand to help with any query. I'd recommend them to anyone. Reviewed on: 6th May 2026

You have helped me sort things out

You have helped me sort things out Reviewed on: 6th May 2026

They are friendly, informative and non-judgemental.

They are friendly, informative and non-judgemental. They give you options and guidance and no pressure. When all is in practice, you get peace of mind and restful sleep. Thank you for putting the light on at the end of tunnel. Reviewed on: 6th May 2026

Following the diagnosis of a serious illness, I expe...

Following the diagnosis of a serious illness, I experienced a loss of income and wanted to take proactive action to sort out my debts as I knew I would not be able to sustain the payments. Stepchange dealt with me compassionately and helped to get my affairs in order prior to my treatment beginning. They offered reassurance and helped me feel in control of the situation. Reviewed on: 6th May 2026

Stepchange have been so helpful

Stepchange have been so helpful in supporting me with my debts. I can see a future without debt as I am paying it off. Reviewed on: 6th May 2026

Step change were a huge help

Step change were able to help me by putting a plan together to oversee the repayments to my creditors at a point where I was feeling completely lost and felt like I was falling apart with stress and anxiety. Reviewed on: 6th May 2026

Debt management.

I was desperate and contacted Step Change, they were unbelievably professional and helpful. Reviewed on: 6th May 2026

Helpful advice

Useful advice given in friendly helpful manner Reviewed on: 6th May 2026

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