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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange is a life saver,

Stepchange is a life saver, honestly don't know where I would be now without Stepchange, they are helpful and honest with their guidance, no more sleepless nights,no more dread every time the phone rings or the post is delivered, thank you so much Stepchange. Reviewed on: 6th May 2026

Excellent service in such a worrying time.

Excellent service in such a worrying time. Cannot fault any step. Reviewed on: 6th May 2026

Extremely unprofessional

Anytime I try to ring there are 50+ in the queue. They just started paying debtors without making any agreements with them (so I'm paying more interest than the payments that go in) . They did NOT pay the only priority debt - council tax arrears - so even though I paid stepchange, I still had a bayliff at the door wanting to seize my and my landlords goods. Not a single good word for stepchange. Reviewed on: 6th May 2026

Breathing again

I was drowning in debth and was not able to sleep from worrying all the time. After speaking to step change I was able to sleep again. Reviewed on: 6th May 2026

Stepchange is life changing.

Stepchange is life changing. At the start i was worrying about debt and trying to balance all the creditors. I was in a really low place when i found stepchange and they helped me from start to finish, from sorting my budget to getting all my accounts connected. I cannot recommend them enough for anyone who is struggling with debt payments. Money problems can be very mentally exhausting but stepchange really give peace of mind. Reviewed on: 6th May 2026

Excellent customer service and peace of mind

Starting the process of setting up a DMP was daunting, but I was helped every step of the way. Whenever I have called to discuss my account, the staff have always been friendly, warm and actually listen to you. My DMP has genuinely changed my life for the better. I no longer wake up dreading repayments and feel like I'm in control of changing my approach to debt and finances. Reviewed on: 6th May 2026

Excellent

Excellent professional staff and excellent service Reviewed on: 6th May 2026

They have taken all the worries away

They have taken all the worries away Reviewed on: 6th May 2026

The best

They are non judgemental, very understanding and so helpful. Give fantastic advice and really help you find your way back to financial security Reviewed on: 6th May 2026

Excellent service

I have had no issues they have helped me with my debt and this has been a major relief. If I have had to contact customer services they have always been helpful Reviewed on: 6th May 2026

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