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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent service

I have had no issues they have helped me with my debt and this has been a major relief. If I have had to contact customer services they have always been helpful Reviewed on: 6th May 2026

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CA...

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CANNOT EXPRESS HOW GREAT THIS SERVICE IS. Reviewed on: 6th May 2026

Stepchange are amazing and have put my mind at rest .

Stepchange are amazing and have put my mind at rest . Reviewed on: 6th May 2026

Life changing

Sorting my debts out with StepChange is the best thing I ever did and just wish I had done it sooner, all the worry I had before was gone and life was much easier. The people are great there's no judgement they're just there to help and make things easier I cant recommend them enough Reviewed on: 6th May 2026

Excellent support

Helped me when I was in a bad way with my finances, really good support Reviewed on: 6th May 2026

Really great support.

Really great support. Communication can be slow due to the volume of enquiries but that can’t be helped. Reviewed on: 6th May 2026

Really helped me with which option was best for me

Really helped me with options that were available for my circumstances,I no longer have to deal with creditors and step change keep you updated,it was a weight of my mind Reviewed on: 6th May 2026

Step change really changed my life I was drowning in...

Step change really changed my life I was drowning in dept and they made it better to pay my debts without worry Reviewed on: 6th May 2026

Stepchange are a lifesaver

Stepchange helped me sort all my debts into 1 affordable payment which helped me manage my money better , there customer service is so calming and never judge my circumstances, realy helpful and understanding Reviewed on: 6th May 2026

Stepchange was a game changer.

Stepchange was a game changer. I was at my lowest point with no light at the end of the tunnel. They helped reach out to my creditors and set up a payment plan that actually works for me. They truly helped get me out of the mindset that I just dont know how to cope anymore. If it wasn't for Stepchange i'm not sure I'd even be around right now. Family, friends couldn't help I couldn't open up and I felt trapped. Thank you Stepchange for the breath I needed Reviewed on: 6th May 2026

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