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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Do not hesitate, there is no judgement only help.

I was at my lowest, drowning in debt left by my ex-husband and living from month to month only paying minimum payments. The shame I felt was as overwhelming as the mountain of debt, until I talked to StepChange. The lady I spoke to was absolutely amazing. She listened, didn't judge and helped me in ways I can never repay. I am a year and 3 months away from financial freedom. StepChange is a godsend. Reviewed on: 6th May 2026

StepChange have been very informative, supportive an...

StepChange have been very informative, supportive and reduced the stress associated with being in dept. I would highly recommend. Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful. Very keen to help in any way Reviewed on: 6th May 2026

struggling with paying back credit cards after covid

I was struggling with paying back credit card payments after COVID and step change have been great putting it all into one place and losing the high interest rates. Step change have honestly been a life saver for me. Reviewed on: 6th May 2026

Life changing

I was struggling with my debts, getting in more and more debt as I couldn’t pay it off quick enough. Step change changeed my life allowing me to manage my debts and money better with one single payment. Reviewed on: 6th May 2026

They were great really helpful I now feel there’s li...

They were great really helpful I now feel there’s light at the end of tunnel felt very depressed and didn’t know where to turn they gave great advice and helped so much thank you xx Reviewed on: 6th May 2026

Louise was totally amazing !!

I just spoke to Louise today to change my direct debit date and she was very efficent and professional and actually went above and beyond to help me. She managed to revert my recent payment which has helped me massivly as I don't get paid for 6 weeks. Reviewed on: 6th May 2026

Easy to get started excellent advisors

Easy to get started excellent advisors Reviewed on: 6th May 2026

All the service agents are friendly and professional.

All the service agents are friendly and professional. Reviewed on: 6th May 2026

It has been 3 yrs and the help I have had from them...

It has been 3 yrs and the help I have had from them has been brilliant especially when I was struggling to make payments. Easy to contact and quick replies from emails. Reviewed on: 6th May 2026

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