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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18618 reviews)

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4.92

Based on 18,618 reviews, last reviewed 12th Jun 2026

187250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, Supportive and Life Changing Help The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... Read more Reviewed on: 12th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18618)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

Simple and easy.

Simple and easy. Great service.would highly recommend Reviewed on: 6th May 2026

Stepchange have been a god send we are very grateful...

Stepchange have been a god send we are very grateful for all their specialist support Reviewed on: 6th May 2026

Supportive and non judgemental financial help

I’ve been using StepChange for a few years to consolidate and finally repay all my debts. Their team is always helpful, every step has been easy and supportive, with no judgement or bias in any way. Reviewed on: 6th May 2026

Excellent

They lisstened to my problem and helped me through it Reviewed on: 6th May 2026

Great customer support and advice

Great customer support and advice Reviewed on: 6th May 2026

Saved my life by helping me with a debt plan without...

Saved my life by helping me with a debt plan without fees. This Charity does vital work and is to be applauded for helping those trapped in debt. Reviewed on: 6th May 2026

I was in a bad place and stepchange helped me turn t...

I was in a bad place and stepchange helped me turn things around Reviewed on: 6th May 2026

Really helpful and friendly staff

Really helpful and friendly staff Reviewed on: 6th May 2026

StepChange Charity - Outstanding Support

StepChange Charity provided me with outstanding support during a very difficult financial period in my life. From the very first conversation, their team was professional, understanding, and completely non-judgmental. They took the time to carefully listen to my situation, explain all of my options clearly, and help me create a realistic plan to regain control of my finances. What impressed me most was how compassionate and patient they were throughout the entire process. Dealing with debt and financial stress can feel overwhelming, but StepChange made everything much easier to understand and far less intimidating. Their advice was honest, practical, and focused entirely on helping me find the best solution for my circumstances. The online tools and resources were also incredibly helpful, easy to use, and well organised. Every step of the process was explained clearly, and I always felt supported and informed. Thanks to StepChange, I now feel far more confident about my financial future and much less anxious about managing my debts. I would highly recommend their services to anyone struggling financially and looking for trustworthy, professional, and compassionate support. Reviewed on: 6th May 2026

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