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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Always so helpful and understanding, they give you f...

Always so helpful and understanding, they give you facts and are supportive. Reviewed on: 6th May 2026

Saved my life

Grateful for the support from step change. I was experiencing so much anxiety because I had no control over my finances, StepChange saved my life. Reviewed on: 6th May 2026

They have helped me to find a payment plan

They have helped me to find a payment plan Reviewed on: 6th May 2026

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

Simple and easy.

Simple and easy. Great service.would highly recommend Reviewed on: 6th May 2026

Stepchange have been a god send we are very grateful...

Stepchange have been a god send we are very grateful for all their specialist support Reviewed on: 6th May 2026

Supportive and non judgemental financial help

I’ve been using StepChange for a few years to consolidate and finally repay all my debts. Their team is always helpful, every step has been easy and supportive, with no judgement or bias in any way. Reviewed on: 6th May 2026

Excellent

They lisstened to my problem and helped me through it Reviewed on: 6th May 2026

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