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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

They have helped me to find a payment plan

They have helped me to find a payment plan Reviewed on: 6th May 2026

Always friendly and helpful.

Always friendly and helpful. No matter how small or large a problem they always provide a solution Reviewed on: 6th May 2026

Very supportive, no pressure, completely honest

Very supportive, no pressure, completely honest Reviewed on: 6th May 2026

Very good service when I went to them for help they...

Very good service when I went to them for help they were so helpful supportive . Reviewed on: 6th May 2026

Simple and easy.

Simple and easy. Great service.would highly recommend Reviewed on: 6th May 2026

Stepchange have been a god send we are very grateful...

Stepchange have been a god send we are very grateful for all their specialist support Reviewed on: 6th May 2026

Supportive and non judgemental financial help

I’ve been using StepChange for a few years to consolidate and finally repay all my debts. Their team is always helpful, every step has been easy and supportive, with no judgement or bias in any way. Reviewed on: 6th May 2026

Excellent

They lisstened to my problem and helped me through it Reviewed on: 6th May 2026

Great customer support and advice

Great customer support and advice Reviewed on: 6th May 2026

Saved my life by helping me with a debt plan without...

Saved my life by helping me with a debt plan without fees. This Charity does vital work and is to be applauded for helping those trapped in debt. Reviewed on: 6th May 2026

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