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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They are very friendly understanding.

They are very friendly understanding. Professional and Polite Reviewed on: 27th June 2025

You never know what's around the corner.

You never know what's around the corner. We got into debt due to my husband having head and neck cancer. He looked and felt perfectly fit and then the diagnosis hit. He had to give up work and overnight we lost an income. It can happen to anyone. We couldn't see any light at the end of the tunnel and then we telephoned StepChange and it felt like a gentle arm around us telling us they could help. Those few words were enough for me to sleep without waking up dreading the post arriving. Reviewed on: 26th June 2025

Help me to ease my financial problem

Help me to ease my financial problem Reviewed on: 26th June 2025

Stepchange have helped with my financial situation a...

Stepchange have helped with my financial situation and have been sympathetic in my dealings with them. When I have been unable to make my monthly contribution on time Stepchange have helped me by waiting until my funds have reached my account. This has taken a lot of stress away from me, which I am very grateful for. Reviewed on: 26th June 2025

Great Support

When a friend first told me about Step Change, I was reluctant and embarrassed to call them, but when I made the call, the support I received was fantastic, they made me feel at ease and all the embarrassment I had disappeared. My DMP was setup and while on the DMP, I was able to adjust to suit my financial circumstances. Never set there worrying about your debts, when Step Change is there to help. Receiving my congratulations card at the end of my debt was the best feeling. Reviewed on: 25th June 2025

Step Change is an Excellent Organisation

Step Change is an invaluable organisation who make the process simple and reduces stress. Reviewed on: 24th June 2025

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

From the moment i First made contact with Step Chang...

From the moment i First made contact with Step Change, I found them to be professional, Helpful, supportive and easy to deal with they literally did everything for me & I'm now debt free. Reviewed on: 23rd June 2025

I was in a financial nightmare.

I was in a financial nightmare. I couldn’t keep up with the minimum payments on credit cards and a loan. Every month was a worry and I was only paying the interest. I had heard about Stepchange online. Rang them and they set out a plan to pay my debts at a rate l can manage. They did all work-got in touch with my debtors and arranged it all. I feel so much better, they stay informed from them and review my plan so l know how much and long I have to pay my debt back, at a rate I can manage. Reviewed on: 23rd June 2025

Helped reduce the stress I was experiencing.

Helped reduce the stress I was experiencing. Reviewed on: 23rd June 2025

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