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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18624 reviews)

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4.92

Based on 18,624 reviews, last reviewed 13th Jun 2026

187550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great help I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too. Reviewed on: 13th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18624)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Great help

They are a great help. Very understanding and knowledgeable. Made things easy with managing debt. Reviewed on: 9th June 2026

Awesome folk

Helped me at at time when my financial situation was bad. Reviewed on: 9th June 2026

Stepchange has saved my financial life

Stepchange has been excellant to sort out my finances that were in a mess! They took me through what I needed to do and know-customer service is very good even if you have to be patient. Reviewed on: 9th June 2026

Stepchange helping you

Have been with Stepchange for years they have kept me on the right path Reviewed on: 9th June 2026

Very helpful and less pressure that Step Change sort...

Very helpful and less pressure that Step Change sorted everything out for me Reviewed on: 8th June 2026

Excellent customer service with StepChange and the w...

Excellent customer service with StepChange and the website/portal is very user friendly too. Reviewed on: 8th June 2026

When your debt problem has become too much.

When your debt problem has become too much, there is an answer. Just contact StepChange and they will sort it for you. I was at my wits end with debt when a friend advised me to contact StepChange who, over the phone, noted the details of my situation and came up with a solution. Stop worrying. Contact StepChange. You will be happy you did, I was! Reviewed on: 8th June 2026

good service for people in financial difficulties

good service for people in financial difficulties Reviewed on: 8th June 2026

I didn't know where to turn trying differnt sites th...

I didn't know where to turn trying differnt sites then was told of step change easiest and cheapest way every where else were wanting thousands on top of the debt step change wants zero from me Reviewed on: 8th June 2026

Very helpful

I have found step change to be very helpful, sympathetic and never judgemental. Put me at ease and never made me feel ashamed of my situation. Reviewed on: 8th June 2026

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