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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step Change really helped me

I have found all my interactions with Step Change so helpful. The people I have spoken to have always been kind, compassionate and non-judgemental Reviewed on: 18th June 2025

I was feeling overwhelmed and emotional but the staf...

I was feeling overwhelmed and emotional but the staff made me feel at ease. Once the step was taken I then could breathe easier. It helped with my long term mental health. Thank you so much. Reviewed on: 18th June 2025

This service has been a life saver for me and has ta...

This service has been a life saver for me and has taken so much stress off of my shoulders. I've also recommended it to a few of my friends who have since used the service and agree it has been extremely helpful. Reviewed on: 18th June 2025

Brilliant service, professional people

Everything has gone well, the staff have been very helpful, never had any problems related to Stepchange services. If any issues have risen elsewhere, they have always been handled smoothly by Stepchange. Friendly, approachable professional people. Reviewed on: 18th June 2025

Lifesavers

I was at my wits end,I couldn't see a way out. Stepchange really helped me to sort out my finances and arranged repayments to my creditors without me having to interact with them. They've saved my life. Reviewed on: 18th June 2025

I couldn't have asked for better support.

I couldn't have asked for better support. I've been able to manage my debt in a way that felt free and without worry. I felt supported and educated on the steps I needed to take to pay off my debt. I was able to speak to someone who was helpful whenever I had questions. Made the burden of debt a lot easier to manage Reviewed on: 17th June 2025

Great company great help

I was in a difficult position and found step change, it was easy to join, easy to set up they were a life saver for me . Reviewed on: 17th June 2025

Life changing

Stepchange has meant that we can live again. Reviewed on: 17th June 2025

Everything and everybody superb,was in a real mess w...

Everything and everybody superb,was in a real mess with gambling addiction and depression and could not see a way out until i was told about stepchange,it will be a long time to pay my debts off but i now pay a reasonable amount i can afford and feel like im glad to be alive again Reviewed on: 17th June 2025

Such an amazing charity who help those that need it.

Such an amazing charity who help those that need it. Reviewed on: 16th June 2025

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