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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16191 reviews)

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4.95

Based on 16,191 reviews, last reviewed 7th May 2026

70950% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange has changed my life! Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16191)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Staff are understanding and helpful I was at the sta...

Staff are understanding and helpful I was at the stage of not knowing what to do after I lost my job , these people saved my life Reviewed on: 23rd May 2025

Simple, quick & reassuring

It's been great & fairly simple setting it up & them working out all the budgeting. Also slightly reassuring you have the support of someone else in these difficult times. Only slight negative I have is that is is difficult to speak to anyone/ get a response straight away to queries. Reviewed on: 23rd May 2025

always acting in my best interests

always acting in my best interests Reviewed on: 23rd May 2025

I was worrying about debt, then heard about step cha...

I was worrying about debt, then heard about step change, hesitated for a few weeks kept thinking about it and then contacted them. I really wish I done it sooner it has helped me sort finances and contacting companies. Would absolutely recommend if you are worrying don’t hesitate. Reviewed on: 23rd May 2025

Very helpful and understanding staff, I no longer fe...

Very helpful and understanding staff, I no longer feel alone when dealing with my debt, I feel so much calmer and happy with the resolution that we came to together, with a payment plan that I can manage, staff liaise with all my creditors so I don't have to. Reviewed on: 23rd May 2025

I felt I was drowning and been harrased but stepchan...

I felt I was drowning and been harrased but stepchanged that for me it gave me breathing space. I have recommended family and friends that were struggling Reviewed on: 23rd May 2025

Coaxed into paying more than was affordable

Coaxed into paying more than was affordable Reviewed on: 23rd May 2025

They were very helpful and very quick acting to sort...

They were very helpful and very quick acting to sort everything out for me. It’s took a lot of money worry away from me. I would definitely recommend anyone who is struggling with debt to get in touch with stepchange Reviewed on: 23rd May 2025

Really friendly people on the phone.

Really friendly people on the phone. They all listened and didn’t judge Reviewed on: 23rd May 2025

Take back control

Making the first phone call was the hardest step. I was embarrassed and scared about the mess we'd got into with our finances. The call handler was friendly and reassuring and I never felt judged. Our options were explained carefully and the final decision was ours. Our DMP was created with us, taking into account the size of our family and realistic living. It's been a long road paying it but the end is in sight and we've still managed to live. Reviewed on: 23rd May 2025

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