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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

From the initial contact with the team to now the se...

From the initial contact with the team to now the service has been very good. They explained everything to me and found the best plan that worked for me and my family. They give regular updates and respond to queries I have quickly. I would highly recommend them to anyone struggling with debt Reviewed on: 10th June 2025

When my mum died you was amazing helping my dad sor...

When my mum died you was amazing helping my dad sort all there finances out.Because of my dad's poor health I was able to fill all forms out for my dad with your help Reviewed on: 10th June 2025

The team at stepchange have helped me massively to o...

The team at stepchange have helped me massively to overcome my debt which was really affecting my mental health. Reviewed on: 10th June 2025

I was really struggling to pay my debts and after on...

I was really struggling to pay my debts and after one phone call with the advisers at Stepchange, my problem was sorted. They were really good and reassuring and managed to get me on a debt management plan. Reviewed on: 10th June 2025

Very kind ,and understanding not judgemental with ve...

Very kind ,and understanding not judgemental with very good advice and support . Reviewed on: 10th June 2025

Very helpful, has generally changed my life for the...

Very helpful, has generally changed my life for the better Reviewed on: 10th June 2025

Six Star Rating, in my opinion!!

I'm reviewing on behalf of my 89 year old father who got into financial difficulties a few years ago, at which time, Step Change were recommended to us. From the very first phone call it immediately felt that they were working for us and had our interests at the forefront, rather than a giant corporate bank. They took us through the process and together we built my fathers plan based on incomings/outgoings. Using their experience they raised questions regarding dads expediture for items not shown on bank statements or infrequent purchases. The outcome was a proposed plan to reduce his debt over time but wasn't going to leave him in difficulties that may lead to further debt, Once we finalised that, Step Change took over and negotiated directly with those organisations who he was indebted to. We were notified that the plan had been agreed and then we simply created a Direct Debit to Step Change for the agreed monthly payment. Beyond that all we have done is annually review the plan to update incomings/outgoings to and refine payments as required. Step Change have been an unbelievable help to my father and I, especially as I manage his finances but live quite some distance away, Thank you Step Change Reviewed on: 10th June 2025

Step change taught me to budget and gave me back my...

Step change taught me to budget and gave me back my self respect. It’s was initially difficult to acknowledge that the had a problem but everyone i spoke to were so courteous and non judgemental . I can not thank you enough. You helped me take back control of my life. Reviewed on: 10th June 2025

caused so much stress

They managed to mix up my creditors and reference numbers. i emailed and telephoned with all these reference numbers ect. and it took 5 months to finally get it all sorted. caused so much stress Reviewed on: 10th June 2025

Everyone so friendly made me feel reassured

Everyone so friendly made me feel reassured Reviewed on: 10th June 2025

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