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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helpful and friendly staff!

Helpful and friendly staff! Made my stressful situation much easier and I would highly recommend this company. Reviewed on: 15th May 2024

Helped to ease the worries of debt but contacting cr...

Helped to ease the worries of debt but contacting creditors on my behalf and now only having to make one monthly payment to Stepchange who then forward divided debt to send to the creditors. The stephchamge website is also easy to navigate allowing me to keep track of my debt. Reviewed on: 15th May 2024

Step change has helped me organise my debt into one...

Step change has helped me organise my debt into one affordable payment. I was struggling financially and mentally before they got involved. I owe them my sanity. Thank you so much. Reviewed on: 15th May 2024

Stepchange are amazing.

Stepchange are amazing. The call handlers are so understanding and reassuring. They’ve helped me twice with no judgement. They put your mind at ease! Reviewed on: 15th May 2024

Helpful and understanding

Helpful and understanding, continued help and afvise Reviewed on: 15th May 2024

SC have been really helpful and taking a lot of stre...

SC have been really helpful and taking a lot of stress from having to handle my debt. Thanks so much to the step change team! Reviewed on: 15th May 2024

Great help sorting finances out to get debt free and...

Great help sorting finances out to get debt free and for listening through the hard times. Reviewed on: 15th May 2024

It gives peace of mind when needed and helps stops t...

It gives peace of mind when needed and helps stops the pressure from phone calls and letters. I didn't know which way to turn. But a friendly person at the end of a phone line helping you get back on track. Reviewed on: 15th May 2024

After we lost 50% of our income due to an Industrial...

After we lost 50% of our income due to an Industrial injury Step Change were our financial lifeline. Reviewed on: 15th May 2024

Life changing absolutely brilliant service

Life changing absolutely brilliant service Reviewed on: 15th May 2024

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