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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

They make it very easy to manage my debt

They make it very easy to manage my debt Reviewed on: 15th May 2024

Excellent service.

Very helpful and friendly advisors that really put my mind at rest. Reviewed on: 15th May 2024

Fantastic the officers are great.

Fantastic the officers are great. Very patient and always ready to help. I will recommend step change a million times Reviewed on: 15th May 2024

StepChange was there when I had nowhere to turn

I was worried about making the first call to StepChange due to my situation, but there was no need. Everyone I've talked to over the years has been amazing and without being dramatic, StepChange probably saved my life. Reviewed on: 15th May 2024

Very polite people and helpful

Very polite people and helpful, always able to help me. I will recommend to some friends. I wish they can help my family and friends as well. Reviewed on: 15th May 2024

Always there to help, great customer service and sup...

Always there to help, great customer service and support. Reviewed on: 15th May 2024

I can't recommend Step Change enough.

I can't recommend Step Change enough. I was struggling after Covid, but they stepped in to help and took the stress away. Now I feel more in control, and it's thanks to them. Always courteous, always polite - don't hesitate to reach out to them. Reviewed on: 15th May 2024

Peace of mind

Step change has helped me get my debts into a manageable amount each month, a huge relief for me and my family. Reviewed on: 15th May 2024

Excellent customer service, everyone I spoke to genu...

Excellent customer service, everyone I spoke to genuinely seemed to care in what at times was quite a daunting situation Reviewed on: 15th May 2024

SamSherry27

Really very helpful would definitely recommend it Reviewed on: 15th May 2024

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