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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16312 reviews)

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4.95

Based on 16,312 reviews, last reviewed 7th May 2026

76850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life changing StepChange genuinely changed my life, giving me a way out of a spiralling cycle of debt and associated stress and depression. Reviewed on: 7th May 2026

Latest lowest rating:

1

Always found you very helpful. Always found you very helpful. Always willing to give me the best advice and never had to deal directly with my creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16312)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

I was deeply in debt, to the point it was overwhelming..Step Change literally changed my life. I have just over a year to go, I will then be debt free for the first time in my adult life. Reviewed on: 23rd May 2025

The place for Debt Management

When I was desperate and couldn't find a way out of my financial mess, StepChange came to the rescue. They walked me through my debts, explained clearly how they would proceed and dealt with all the paperwork required to set up a repayment plan with my creditors. I was kept fully informed and felt a weight lifted from my shoulders. Annual reviews ensure I am on top of things and they are always there for a chat with help and guidance as required. I can't speak highly enough of them. Reviewed on: 23rd May 2025

Step change have changed my life.

Step change have changed my life. I’m now in control and can relax a little with a plan in place. They are understanding, professional and on your side. I was a little nervous about calling them but they made me feel at ease straight away. Everything is manageable now. Thank you Stepchange and all of your friendly staff. Reviewed on: 23rd May 2025

Debt saviours

Depression unworthy, anxious and I contacted debt change, saved my life completely within 10 min I was myself again after being in debt for years, don't hesitate to call them now Reviewed on: 23rd May 2025

I was given all the help I needed

I was given all the help I needed and if I have any problems worries I know you are there to guide me. Which is a peace of mind Reviewed on: 23rd May 2025

They saved me

I was so scared to ask for help, but advisors were very understanding, helpful and reassuring and they literally saved my life Reviewed on: 23rd May 2025

The perfect answer the perfect help

Always there with advise and always willing to listen and act. They also make plans that work and give you every alternative in a fair and unbiased fashion ~ without you I'd be back in despair, thank you Reviewed on: 23rd May 2025

Great service with empathy.

Great service with empathy. Highly recommend Reviewed on: 23rd May 2025

A wonderful organisation

Well if I hadn’t found out about I would’ve gone up the creek without a paddle completely they’ve got me on the level keel now it’s going to take me a little while to Clear my debts but I’m going to get there with their help Reviewed on: 23rd May 2025

helpful and responsive.

helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025

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