Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service and help with anything I have aske...

Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

Experience with StepChange is really good.

Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025

Very kind and understanding staff that dealt with me...

Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025

All ways approachable and non-judgemental.

All ways approachable and non-judgemental. Reviewed on: 9th June 2025

Debt advice

From start to finish, they made everything so much easier to handle, all i did was fill in a few questions and they made what was an extremely stressful time for me. My journey with step change are always knowledgeable and took my feelings into consideration.I was so worried about things! I was pleasantly surprised by my whole experience, and I would like top thank them from the bottom of Reviewed on: 9th June 2025

It’s a new rebirth.

I don’t felt alone with my problems . Reviewed on: 9th June 2025

Best thing I did was get in touch .

Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025

Is never easy to admit you’re struggling especially...

Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025

Easy and efficient

I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub