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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me manage my debt by setting up a...

Stepchange helped me manage my debt by setting up a debt management plan Reviewed on: 8th June 2025

Everything makes you feel a weight off your shoulders .

Everything makes you feel a weight off your shoulders . Friendly service very helpful Reviewed on: 8th June 2025

Knowledgeable and very supportive.

Knowledgeable and very supportive. Would definitely recommend. Reviewed on: 8th June 2025

I mainly use the online portal to keep an eye on my...

I mainly use the online portal to keep an eye on my account and it is very easy to navigate and use. I have also rang in some times and I have always found the staff there very professional, knowledgeable and friendly. They are also non judgmental. Reviewed on: 8th June 2025

StepChange, thank you so much for your help

When I first spoke to StepChange, I was stuck in a terrible cycle of increasing debt and high-interest, short-term loans. This was severely damaging my mental wellbeing and I couldn't see a way forward. Through their expert and non-judgemental support, StepChange have enabled me to completely transform not only my financial situation, but how I feel each day. I no longer dread waking up, and feelings of shame and hopelessness no longer dictate my mood. I am making inroads into my debt every month in an affordable way. I will always be grateful to StepChange and will always recommend them, they are an amazing and vital organisation. Reviewed on: 8th June 2025

Staff were very helpful and make you feel like they...

Staff were very helpful and make you feel like they want to help Reviewed on: 8th June 2025

Very helpful and stress free.

Very helpful and stress free. Customer service is excellent. Reviewed on: 8th June 2025

My time with stepchange from the first time that i s...

My time with stepchange from the first time that i spoke to one of the assistance, gave me back my life. It may be possible that some may say that the debt. i had was relatively small, but to me it was like the national debt. But the time spent talking to the, assistant and being made to feel that i was not alone. Everything was explained to me very clearly, and i was given a number of options how to bring my debt under control. The fact that i did not have to speak directly to the people i was in debt to, helped to make me relax, and deal with my life. I have always been sorry for being in debt, and it is not something i take lightly or any pride in, but without stepchange my life would have been a different story. I hope once my debt is cleared, the only debt i will have, will be a debt of gratitude to stepchange. Which i may never be able to repay. I do not believe thankyou is repayment enough, but it is all i have to offer,ihope you can except this. Once again, THANKYOU. Reviewed on: 8th June 2025

Magnanimous Step Change.

My experience with Step Change lingers on for years positively Reviewed on: 8th June 2025

A difficult situation averted thanks to Step Change.

Step Change made what could have been a very difficult personal situation into a smooth well organized process, I am incredibly grateful for the professionalism they have used in their dealings with my case. Reviewed on: 8th June 2025

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