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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Complete life changer for debt problems

Step Change were incredibly helpful in helping us sort out our debt and repayments. Any issues were sorted straight away and they are always on hand with advice, and to help complete the annual review if you need it. Cannot recommend enough - if you need help with debt, these are the people to help - 5* Reviewed on: 8th June 2025

Step change have changed my life all my debts in one...

Step change have changed my life all my debts in one manageable payment means I can get on with my life and not worry Reviewed on: 8th June 2025

i was very overwhelmed by debt and they helped me re...

i was very overwhelmed by debt and they helped me recover control and get back control over my life its great to know my debts are going down in a controllable and manageable way the customer service is excellent its such a weight off my mind Reviewed on: 8th June 2025

Friendly staff, ready to help

Friendly staff, went through everything and came up with a plan affordable to me. Only knocked a star off because the first advisor didn’t explain that debt processing still occur and you can still be taken to court. Second adviser explained all and reassured me, Reviewed on: 8th June 2025

I was in financial trouble my creditors piling up.

I was in financial trouble my creditors piling up. They've helped without extra charges i pay one monthly payment and they pay my creditors. Every year you go through your dmp to see if you can still afford. Reviewed on: 8th June 2025

Always a considerate, friendly voice if ever I need...

Always a considerate, friendly voice if ever I need to contact stepchange. Made to feel at ease, never embarrassed. Reviewed on: 8th June 2025

Every helpful, great customer service and advice

Very helpful, great customer service and advice Reviewed on: 8th June 2025

Smooth and reliable process.

Smooth and reliable process. A great help to advancing my life forward with little stress. Reviewed on: 8th June 2025

This company is here to help !

This company is here to help ! Very professional and knowledgeable. Reviewed on: 8th June 2025

So far so perfect.

So far so perfect. I haven’t yet had any complications that would test anything other than the standard service but hopefully I never do. So far, everything is perfect. Reviewed on: 8th June 2025

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