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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16355 reviews)

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4.95

Based on 16,355 reviews, last reviewed 8th May 2026

78850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are a game changer Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16355)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

having to give up work due to a disability and falli...

having to give up work due to a disability and falling into debt , step change was fantastic , i cannot thank them enough for how they sorted out the everything for me , thankyou so much Reviewed on: 23rd May 2025

Always there for u and to help people

Always there for u and to help people Reviewed on: 23rd May 2025

From disaster to debt free

I couldn't get out of debt because of compounding interest on all my debts. StepChange arranged for companies/ banks to freeze the interest and I paid a manageable amount every month. Praise God I'm now free. They give you peace of mind and total relief. All paid off. I have a new life !! Reviewed on: 23rd May 2025

Stepchange my Heroes

I was in so much debt it started to affect my health, I went to a dept to help me but with being with them for over a year to my disgust i found out they were taking nearly 50% of my money before my creditors got any money, so I went to Stepchange and with their professionalism and help they got me sorted, every penny I pay to Stepchange goes straight to my creditors. Reviewed on: 23rd May 2025

Step Change literally changed my life

At the beginning of covid I was drowning and didn't know where to turn. I discovered Step Change and my whole life changed. I've gone from stressed and financially a mess to relaxed knowing Step Change are handling everything and I just make 1 simple payment every month. Reviewed on: 23rd May 2025

I thought there was no way I could deal with all the...

I thought there was no way I could deal with all the depth I was in. Until I contacted stepchange and they took all the worry away and helped me achieve paying my debtors and provide me with peace of mind Reviewed on: 23rd May 2025

You have been brilliant in helping me sort my financ...

You have been brilliant in helping me sort my finances out. I was in a bad place before not knowing how i'm going to sort my finances out. Reviewed on: 23rd May 2025

I was overwhelmed by debt

I contacted StepChange when my debts became unmanageable. They explained my options clearly and helped me set up a debt management plan that matched what I could afford. There was no judgement, just practical advice and support. The process was simple, and they kept in touch in case anything changed. Thanks to them, I’m now making progress and no longer feel stuck. I’d recommend StepChange to anyone in a similar situation. Reviewed on: 23rd May 2025

Fantastic

I wouldn’t have got on top of my finances without their help Reviewed on: 23rd May 2025

Very good service ,helped me to sort out my problem...

Very good service ,helped me to sort out my problem so easily Reviewed on: 23rd May 2025

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